United States onlyJob Type: Full Time
Hours: Days After hours as needed
Salary: $50,000-$60,000 K Yearly DOE
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Summary of Position:
The Client Solutions Manager’s (CSM) job is to support organizational growth by providing strategic client direction, building new relationships and maintaining existing client relationships, as well as ensuring that client projects are implemented according to client agreement. CSM is responsible for managing client expectations by communicating every step of a project to each stakeholder within Answernet. CSM will be the point of client contact for large and/or multi-site accounts.
Responsibilities:
- Act as a liaison between Clients and the Tech Team to effectively communicate clear direction for development projects.
● Provide exemplary customer service to clients.
● Maintain client relationships through regular communication.
● Provide quick and effective solutions to clients by being knowledgeable about AnswerNet systems.
● Coordinate Discovery for new client onboarding and existing client initiatives.
● Communicate with the Implementation and Onboarding Team for Prioritization in order to establish an ETA for commitment that meets the client’s target expectations.
● Responsible for completing Final E2E Certification Testing and issuing the final stamp of approval before handing off to the client for testing.
● Adhere to AnswerNet core values.
- Invoicing duties for assigned projects.
● Using data to effectively communicate with assigned clients.
● Provides collaborative thought leadership on continuous improvement.
Qualifications
● Active Listening skills.
● Detail-Oriented.
- Must have a dedicated and quiet workspace.
● Excellent verbal and written communication skills
● Excellent computer skills to include spreadsheet, database knowledge, and word processing (Excel proficiency a must).
● Flexible in adapting to changing workload.
● Must be able to flex schedule when needed to meet company or client needs (possible after-hours work).
● Must be able to travel as needed (less than 5%).
● Ability to function well in a high-paced and at times stressful environment.
Required Education / Certifications/ Experience:
● 5-7 years’ experience in call center operations or client service/project management.
● Previous account management experience required.
Canada only
