ClearSource

ClearSource BPO, founded in 2007 by Rob Goeller and Nate Spears, is a customer experience company dedicated to helping its partners optimize the customer journey and foster long-term loyalty. The founders identified a gap in the outsourced customer service industry, where the primary focus was often on cost-cutting rather than quality. Drawing from their experience managing customer service for a luxury car brand's credit card program, they envisioned a BPO that prioritized delivering exceptional customer experiences, akin to those provided by renowned brands like BMW, Disney, and Zappos. ClearSource's mission is to redefine outsourced customer service by emphasizing quality and creating an environment where employees are motivated and empowered.

The company offers a comprehensive suite of services, including outsourced customer care, technology solutions featuring artificial intelligence and machine learning, and consulting services. Their offerings encompass telephone support, chat assistance, email handling, remote project management, and comprehensive reporting. ClearSource prides itself on its ability to provide both onshore and offshore solutions, ensuring cost-effectiveness while maintaining high standards of service, including offshore agents proficient in English. They focus on first-contact resolution and building emotional connections between customers and the brands they represent. ClearSource has expanded its operations globally, with locations in the United States (Utah), the Philippines, Costa Rica, and India, strategically positioned to meet the diverse needs of its clients across various industries such as healthcare, retail, e-commerce, renewable energy, and multi-level marketing. The company emphasizes a culture of support, accountability, and passion, believing that happy and empowered employees are key to delivering outstanding customer experiences.