United States onlyGeneral information
Career area Risk Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 20447 Posted Date 08-22-25 Working time Full timeAlly and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
This role is on a hybrid schedule in our Charlotte or Detroit office, in office a few days each week with some remote days.
The Operational Risk Manager will be responsible for the oversight of the Enterprise Issue Management Program. The candidate will establish or enhance the Issue Management Policy, Standard, and accompanying Procedures, conduct analytics and reporting on program results, and participate in maturing the Issue Management Program. The successful candidate must demonstrate strong communication and leadership skills and be capable of providing direction and collaborate with Independent Risk Management and Business Lines to implement and maintain sound risk management practices.
The Work Itself
- Establish, execute, and manage Issue Management process and routines to drive ongoing oversight and enforcement of standards across the enterprise to enable a strong risk management culture.
- Implement policy, framework, standards, procedures, and supporting technology for the Enterprise Issue Management Program.
- Develop and conduct training to all parties, as required, in support of compliance with the Enterprise Issue Management Policy and Standard.
- Perform monthly routines including risk appetite reporting to support the Enterprise Issue Management Program.
- Effective collaboration and diligent follow up with Business Lines and Independent Risk Management teams to ensure timely and accurate execution of the Issue Management program, including the escalation of exceptions.
- Ensure all owned processes, standards, and procedures are kept current, consistent with documentation, reviewed periodically for compliance and assessed against the business need and risk appetite framework.
- Analyze data to draw meaningful conclusions and communicate key findings to the Operational Risk Committee members.
- Provide subject matter expertise and lead Issue Management Program initiatives (Archer enhancements, reporting updates, ongoing Enterprise training, etc.)
- Identify processes for improvements and automation opportunities and develop and implement identified improvements.
The Skills You Bring
- Bachelor's degree required
- 5 + years experience required with at least 3+ years experience in financial services. Operational Risk Management, Compliance, or Internal Audit experience highly preferred
- 2 + years' experience with GRC tools (e.g., Archer, OpenPages, or equivalent experience)
- Demonstrated experience and with Issue Management Program elements including familiarity of the Issue lifecycle
- Working knowledge of risk management components (e.g., policy/procedures, governance, reporting, risk control self-assessments, issue management) in a regulated environment
- Technical and analytical expertise to support development of reporting -- Microsoft suite (advanced Excel abilities required)
- Must be self-motivated, willing to take on initiative, and capable of working independently, and manage through ambiguity to produce results
- Strong influencing skills and ability to provide advice/direction to all levels of employees and management.
- Demonstrated ability to build effective working relationships with multiple levels of management
- Strong analytical, documentation, project management and organization skills including attention to detail
- Excellent written and verbal communication skills
- Ability to multi-task, handle competing priorities and follow through on commitments
- Proven ability to manage and mitigate situations that have potential for conflict
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $90000 - $150000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.
