At JP MORGAN CHASE & CO., I supervise and support agents by managing daily tasks, role assignments, and operational priorities. I monitor workflow and provide real-time guidance as agents resolve client concerns.
As a Bank Account Specialist I, I managed credit card accounts, processed payments, and assisted clients with account transactions and inquiries. I also processed transaction disputes and investigated and reported fraudulent transactions.
I support account operations and executive and client needs through accurate administrative and financial records. My experience includes Google Workspace, Microsoft Office, Trello, and client support.
