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Emord Solomoncareeropportunityconnector

@emordsolomoncareerop

Virtual Assistant with customer service experience at Wells Fargo, supporting banking customers and helping businesses stay organized.

Philippines

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What I'm looking for

I’m looking to help businesses stay organized, support their customers, and create structure in day-to-day tasks so they can focus on growth.

At Wells Fargo, I provide account support through phone and non-voice channels, process transfers and payments, and help customers troubleshoot online banking and digital wallet issues.

At American Express, I delivered chat-based support for billing, payments, and account management inquiries across personal, business, and corporate accounts.

At PayPal, I supported customers with disputes, payments, and account troubleshooting. I also reviewed documents for identity verification and compliance, and helped small businesses resolve payment issues and account limitations.

My experience also includes guiding customers through credit card applications at Capital One and supporting collections at Convergys. I’m trained in Amazon Product Research, Social Media Management, and Lead Funnel Design, and I’m exploring Go High Level, Systeme.io, and Kajabi.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative (Phone Banker - EDB+)

Current

Wells Fargo

Apr 2025 - Present (1 year 7 months)

Provide account support for savings and checking through non-voice and phone channels, ensuring accuracy and compliance. Process fee waivers, transfers, and payments, and assist customers with online banking and digital wallet issues.

Customer Service Financial Transactions Compliance Technical Troubleshooting Communication Skills

Associate Customer Success Representative (Phone Banker)

Wells Fargo

Dec 2023 - Apr 2025 (1 year 4 months)

Provided customer support via phone, handling account inquiries and resolving issues. Demonstrated attention to detail and financial accuracy in processing transactions.

Customer Service Financial Transactions Communication Skills Problem Solving

Customer Care Professional

American Express

Oct 2022 - Mar 2023 (5 months)

Delivered chat-based customer support for billing, payments, and account management. Handled multiple account types while maintaining data confidentiality and security.

Customer Service Written Communication Problem Solving Multitasking Data Confidentiality

Customer Solutions Specialist

PayPal

Feb 2020 - Sep 2022 (2 years 7 months)

Supported customers via chat and email on disputes, payments, and account troubleshooting. Conducted document reviews and compliance checks to verify identity and prevent fraud.

Customer Service Dispute Resolution Compliance Fraud Prevention E commerce Support

Application Specialist

Capital One

Jun 2015 - Sep 2019 (4 years 3 months)

Guided customers through credit card applications and benefits, acting as a trusted advisor. Handled inquiries on transactions, payments, and card replacements.

Customer Service Credit Applications Communication Skills Problem Solving

Collections Specialist

Convergys

Mar 2013 - Apr 2015 (2 years 1 month)

Managed inbound and outbound calls for credit card collections, improving negotiation and communication skills. Assisted customers with payment arrangements and financial inquiries.

Collections Negotiation Communication Skills Customer Service