At Peak Support Global Enterprises Inc., I lead and coach a team supporting service providers with billing, account management, and payment inquiries. I conduct coaching sessions and quality reviews, and prepare reports that help clients and internal stakeholders understand team performance.
Previously, I assisted service providers with account questions and showed them how to use an online business portal and performance dashboard. At JP Morgan Chase Bank, I assisted customers with checking and credit card accounts; at Alorica Philippines Inc., I managed escalated customer concerns and supervisor calls.
