Zyra Mae Banate
@zyramaebanate
Customer-focused technical support specialist skilled in problem-solving and communication.
PhilippinesWhat I'm looking for
I am a technical support specialist with hands-on experience resolving complex hardware and software issues via phone and email, improving customer satisfaction through clear, patient communication and efficient use of diagnostic tools.
I bring strong critical thinking, effective communication, and time-management skills, with proficiency in Microsoft Word, Excel, and data entry, and a commitment to continuous learning and customer-centric service.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
IGT
Nov 2023 - Present (1 year 11 months)
Provided expert technical support to customers via phone and email, troubleshooting hardware and software issues to improve customer satisfaction and resolve cases efficiently.
Education
Degrees, certifications, and relevant coursework
Zyra Mae hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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