Girly Escamos
@girlyescamos
Customer Support Representative delivering high-quality support via phone, email, and live chat.
What I'm looking for
I’m a customer-focused representative with experience delivering high-quality support through phone, email, and live chat. I take pride in being attentive, responsive, and easy to work with when customers need help quickly.
Across my roles, I’ve handled troubleshooting and technical assistance for both software and hardware issues. I combine active listening, critical thinking, and clear communication to solve problems and guide customers to a successful outcome.
I’m also careful about the details—staying organized with time management and maintaining attention to detail throughout each interaction. I’m motivated to keep improving how I support customers while strengthening my technical troubleshooting skills.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Focus Direct Inc.
Jul 2019 - May 2026 (6 years 10 months)
Delivered customer-focused support via phone, email, and live chat, handling inquiries with attention to detail. Applied problem-solving skills to resolve customer needs during ongoing service requests.
Technical Support Specialist
Panasiatic Solutions Inc.
Mar 2018 - Jul 2019 (1 year 4 months)
Provided technical support by troubleshooting software and hardware issues and assisting users with resolution. Demonstrated critical thinking and attention to detail while addressing support requests.
Education
Degrees, certifications, and relevant coursework
VMA Global College
Technical Support
2018 - 2019
Completed a technical support program at VMA Global College from March 2018 to July 2019.
Panasiatic Solutions Inc.
Bachelor of Science in Tourism Management, Tourism Management
Studied BS Tourism Management at Panasiatic Solutions Inc.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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