Zylend Isaacs

ZI

Looking for a job

Zylend Isaacs

@zylendisaacs

IT Support Technician at Brandability who supported users, managed access, and created IT Standard Operating Procedures.

At Brandability, I provided first-line IT support and resolved hardware, software, Windows, network, and user-access issues through the Monday.com ticketing system.

I administered user accounts and permissions using Active Directory (JumpCloud) and Google Workspace, and supported onboarding, offboarding, workstation configuration, and IT asset tracking.

At Mr Quick Fix, I built and maintained a website for a remote IT support service and provided remote troubleshooting. I also developed small technical projects using HTML, CSS, JavaScript, Python, and MySQL.

Experience

Work history, roles, and key accomplishments

MF

Current

Freelance Technical & Web Development

Current

Mr Quick Fix

Jan 2024 - Present (2 years 9 months)

Built and maintained a website for a remote IT support service and provided remote software troubleshooting and technical support. Developed small technical projects using HTML, CSS, JavaScript, Python, and MySQL.

HTML CSS JavaScript Python MySQL Web Development Remote Technical Support Software Troubleshooting

BR

IT Support Technician

Brandability

Jun 2024 - Jul 2026 (2 years 1 month)

Administered user accounts and permissions using Active Directory and Google Workspace, provided first-line IT support, managed IT assets, and maintained documentation and SOPs.

Active Directory JumpCloud Google Workspace Windows hardware troubleshooting Software Troubleshooting Network Troubleshooting Ticketing Systems Monday.Com Incident Management IT Asset Management Windows Server Technical Support

Education

Degrees, certifications, and relevant coursework

OC

Optimi College

2024 -

Attended Optimi College in 2024.

SS

Symphony Secondary

National Senior Certificate, General

2018 - 2022

Completed National Senior Certificate at Symphony Secondary from 2018 to 2022.

OC

Optimi College

National Certificate NQF5, Systems Development

Earned a National Certificate NQF5 in Systems Development.

GO

Google

Google IT Support, IT Support

Completed the Google IT Support certificate.

CO

CompTIA

CompTIA A+, IT Support

Earned the CompTIA A+ certification.

CO

Coursera

Full-Stack Software Development, Software Development

Completed the Full-Stack Software Development certificate.

CO

Coursera

Technical Support Fundamentals, IT Support

Completed the Technical Support Fundamentals course.

CO

Coursera

Support Fundamentals: Operating Systems, Operating Systems

Completed the Support Fundamentals: Operating Systems course.

CO

Coursera

The Bits and Bytes of Computer Networking, Networking

Completed The Bits and Bytes of Computer Networking course.

CO

Coursera

Introduction to Front-End Development, Front-End Development

Completed the Introduction to Front-End Development course.

Tech stack

Software and tools used professionally

MySQL

JavaScript

Python

Windows

Windows Server

Google Workspace

monday.com

JumpCloud

Availability

Looking for a job

Location

South Africa

Authorized to work in

Salary expectations

30k+ ZAR

Job categories

IT Support Technician Web Developer

Skills

IT Support end user support Desktop Support hardware troubleshooting Software Troubleshooting Windows Active Directory JumpCloud Google Workspace User Account Management Access Control Network Configuration LAN Troubleshooting Wi Fi Troubleshooting Ticketing Systems

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