Zuzanna StogowskaZS
Open to opportunities

Zuzanna Stogowska

@zuzannastogowska

Experienced executive assistant with expertise in administration and client relations.

Poland
Message

What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth in administration and client relations.

I am an accomplished executive assistant with extensive experience supporting C-level executives. Currently, I serve as the Global Head of Administration at Samana Group, where I manage recruitment across multiple languages and ensure compliance with anti-money laundering regulations. My role involves direct reporting to the CEO, organizing complex agendas, and overseeing the logistics of over 300 flights in two years.

Previously, I was the Head of Customer Service and PR at Engel & Völkers, where I coordinated legal and administrative departments to facilitate luxury real estate transactions. My ability to manage client relationships and streamline operations has been pivotal in enhancing customer satisfaction and operational efficiency. I have also worked as a Client Intake Specialist at Mexlaw, where I honed my skills in customer service and legal administration.

Experience

Work history, roles, and key accomplishments

SG
Current

Global Head of Administration

Samana Group

Jan 2023 - Present (2 years 6 months)

Recruited administration staff, construction workers, engineers, salespeople, and support staff in four languages. Managed customer service and escalated issues with clients, ensuring successful and lawful processing of bank transfers from international clients.

CM
Current

Sworn Translator - Polish to Spanish

Court of Quintana Roo Mexico

Jan 2020 - Present (5 years 6 months)

Translated and verified legal documents such as testaments, articles of incorporation, court orders, criminal charges, and witness statements for national prosecutors and government agencies. Ensured accuracy and compliance with legal standards.

EV

Head of Customer Service, PR & Assistant to the Owners

Engel & Völkers

Jan 2022 - Present (3 years 6 months)

Coordinated legal, administration, and sales departments to ensure the secure flow of privileged client information and successful luxury real estate client journeys through AML in Mexico. Recruited administration staff and new brokers, and managed office operations and team collaboration.

AI

Travel Advisor - Sales Rep

AirTransat

Jan 2018 - Present (7 years 6 months)

Planned and booked travel experiences, ensuring smooth, enjoyable, and personalized journeys for clients. Provided crisis assistance, administration, and comprehensive customer service.

Education

Degrees, certifications, and relevant coursework

WB

Wrocław School of Banking

Postgraduate, Marketing and Languages

Completed a postgraduate program focusing on Marketing and Languages.

WT

Wrocław University of Science and Technology

Master's degree, Environmental Engineering

Obtained a Master's degree in Environmental Engineering.

WT

Wrocław University of Science and Technology

Engineer's degree, Environmental Protection

Earned an Engineer's degree in Environmental Protection.

Tech stack

Software and tools used professionally

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Zuzanna Stogowska - Global Head of Administration - Samana Group | Himalayas