Zuzanna Stogowska
@zuzannastogowska
Experienced executive assistant with expertise in administration and client relations.
What I'm looking for
I am an accomplished executive assistant with extensive experience supporting C-level executives. Currently, I serve as the Global Head of Administration at Samana Group, where I manage recruitment across multiple languages and ensure compliance with anti-money laundering regulations. My role involves direct reporting to the CEO, organizing complex agendas, and overseeing the logistics of over 300 flights in two years.
Previously, I was the Head of Customer Service and PR at Engel & Völkers, where I coordinated legal and administrative departments to facilitate luxury real estate transactions. My ability to manage client relationships and streamline operations has been pivotal in enhancing customer satisfaction and operational efficiency. I have also worked as a Client Intake Specialist at Mexlaw, where I honed my skills in customer service and legal administration.
Experience
Work history, roles, and key accomplishments
Global Head of Administration
Samana Group
Jan 2023 - Present (2 years 6 months)
Recruited administration staff, construction workers, engineers, salespeople, and support staff in four languages. Managed customer service and escalated issues with clients, ensuring successful and lawful processing of bank transfers from international clients.
Sworn Translator - Polish to Spanish
Court of Quintana Roo Mexico
Jan 2020 - Present (5 years 6 months)
Translated and verified legal documents such as testaments, articles of incorporation, court orders, criminal charges, and witness statements for national prosecutors and government agencies. Ensured accuracy and compliance with legal standards.
Head of Customer Service, PR & Assistant to the Owners
Engel & Völkers
Jan 2022 - Present (3 years 6 months)
Coordinated legal, administration, and sales departments to ensure the secure flow of privileged client information and successful luxury real estate client journeys through AML in Mexico. Recruited administration staff and new brokers, and managed office operations and team collaboration.
Client Intake Specialist/Customer Service
Mexlaw
Jan 2021 - Present (4 years 6 months)
Provided excellent customer service, recruited and interviewed lawyers, administration, and providers. Managed client intake, lead management, and translated contracts and legal documents, processing invoices according to the Mexican tax system.
Travel Advisor - Sales Rep
AirTransat
Jan 2018 - Present (7 years 6 months)
Planned and booked travel experiences, ensuring smooth, enjoyable, and personalized journeys for clients. Provided crisis assistance, administration, and comprehensive customer service.
Assistant to the Member of the Parliament
European Parliament
Jan 2017 - Present (8 years 6 months)
Prepared documents, brief reports from committees, and conducted research in environmental and human health science for meetings. Analyzed policies and documented meetings for Members of European Parliament, including translation of documents.
Education
Degrees, certifications, and relevant coursework
Wrocław School of Banking
Postgraduate, Marketing and Languages
Completed a postgraduate program focusing on Marketing and Languages.
Wrocław University of Science and Technology
Master's degree, Environmental Engineering
Obtained a Master's degree in Environmental Engineering.
Wrocław University of Science and Technology
Engineer's degree, Environmental Protection
Earned an Engineer's degree in Environmental Protection.
Availability
Location
Authorized to work in
Social media
Job categories
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