İbrahim User
@brahimuser
Detail-oriented professional with expertise in administrative support and customer service.
What I'm looking for
As a highly organized and detail-oriented professional, I have cultivated a diverse background in administrative support, customer service, and online consulting. My experience spans various roles where I have effectively managed executive calendars, coordinated travel arrangements, and ensured smooth office operations. I pride myself on my strong communication and problem-solving skills, which have allowed me to foster positive client experiences and enhance operational efficiency.
In my previous positions, I have demonstrated my ability to provide exceptional service, whether it was greeting guests at a prestigious hotel or assisting students with language lessons. My multilingual abilities in Turkish, English, and Spanish have enabled me to facilitate clear communication with diverse clients and partners. I am eager to leverage my skills in a dynamic position that values customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Administrative & Office Executive Assistant
Private Company
Jan 2022 - Jan 2024 (2 years)
Managed executive calendars, scheduled meetings, and coordinated travel arrangements. Handled internal and external communication by managing email correspondence, answering phone calls, and ensuring timely responses. Maintained organized filing systems for documents, reports, and contracts, supporting smooth office operations.
Administrative & Office Executive Assistant
Private Company
Jan 2022 - Jan 2024 (2 years)
Managed executive calendars, scheduled meetings, and coordinated travel arrangements. Handled internal and external communication by managing email correspondence, answering phone calls, and ensuring timely responses. Maintained organized filing systems for documents, reports, and contracts, supporting smooth office operations.
Reception and Customer Service
Mandarin Oriental Hotel
Jan 2020 - Jan 2022 (2 years)
Greeted and assisted guests, managing inquiries in-person, phone, and email. Handled reservations, booking modifications, and cancellations using reservation systems, and ensured smooth check-in and check-out processes. Addressed guest requests and complaints, prioritizing customer satisfaction and providing effective solutions.
Reception and Customer Service
Mandarin Oriental Hotel
Jan 2020 - Jan 2022 (2 years)
Greeted and assisted guests, managing inquiries in-person, phone, and email. Handled reservations, booking modifications, and cancellations using reservation systems, and ensured smooth check-in and check-out processes. Addressed guest requests and complaints, prioritizing customer satisfaction and providing effective solutions.
Translator and Education Consultant
Amici Youth Center
Jan 2019 - Jan 2020 (1 year)
Provided professional translation services in Turkish, English, and Spanish, delivering written and oral translations. Supported individuals and students by preparing tailored language lessons and offering one-on-one or group sessions. Acted as an educational advisor, guiding students through application procedures, language course selections, and study abroad opportunities.
Translator and Education Consultant
Amici Youth Center
Jan 2019 - Jan 2020 (1 year)
Provided professional translation services in Turkish, English, and Spanish, delivering written and oral translations. Supported individuals and students by preparing tailored language lessons and offering one-on-one or group sessions. Acted as an educational advisor, guiding students through application procedures, language course selections, and study abroad opportunities.
Sales and Marketing Officer
El-Hamra Institutions
Jan 2018 - Jan 2019 (1 year)
Supported sales and marketing processes by contacting potential clients via phone and email. Analyzed the needs of existing clients, offered suitable service packages, and applied upselling techniques. Managed customer data in CRM systems and handled post-sale processes such as invoicing and payment tracking.
Sales and Marketing Officer
El-Hamra Institutions
Jan 2018 - Jan 2019 (1 year)
Supported sales and marketing processes by contacting potential clients via phone and email. Analyzed the needs of existing clients, offered suitable service packages, and applied upselling techniques. Managed customer data in CRM systems and handled post-sale processes such as invoicing and payment tracking.
Education
Degrees, certifications, and relevant coursework
İbrahim hasn't added their education
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