Open to opportunities

Brianda Villa

@briandavilla

Message

Bilingual IT and executive support professional driving operational excellence.

Mexico

Message

What I'm looking for

I seek a role combining executive support, IT/project coordination, and team leadership in a collaborative company focused on operational efficiency and professional growth.

I am a bilingual (Spanish/English C2) IT management and executive support professional with 10+ years of experience across executive assistance, project coordination, and customer-facing operations. I have supported C-suite leaders, managed cross-functional projects, and improved workflows to increase executive efficiency.

My background includes executive and operational roles at Coppel where I directed teams, optimized collections portfolios, standardized procurement procedures, and managed national and international executive schedules and travel. I produce reports and presentations that enable faster, data-driven decisions and consistently meet performance targets.

I bring a service-oriented mindset, proven team leadership, and strong cross-cultural communication skills. I seek roles where I can combine technical support, project coordination, and executive assistance to drive measurable business improvements.

Experience

Work history, roles, and key accomplishments

Wing Assistant

NexGen Technology Services

Jan 2024 - Jan 2025 (1 year)

Provided comprehensive bilingual executive support to the CTO including calendar, travel and meeting logistics; processed invoices and delivered Technology Business Reviews and detailed reports that improved executive efficiency.

Executive Support Calendar Management Travel Coordination Invoicing Reporting

Chief of Staff

Coppel

Jan 2023 - Jan 2024 (1 year)

Partnered with the Division Director to implement IT strategies and coordinated cross-functional executive initiatives to ensure timely execution and alignment with corporate goals.

Strategic Planning Project Coordination IT strategy Stakeholder Management Executive Communication Program Delivery

Executive IT Assistant

Coppel

Jan 2021 - Jan 2023 (2 years)

Managed executive schedules and national/international meetings and travel; produced reports and presentations that improved decision-making efficiency for senior leadership.

Executive Support Travel Coordination Report Preparation Presentation Design Calendar Management

Head of Area

Coppel

Jan 2018 - Jan 2021 (3 years)

Directed a team of 23 agents and implemented KPI-driven strategies that boosted debt recovery rates; introduced training and process improvements to enhance customer interactions and operational performance.

Team Leadership KPIs Debt Recovery Training Development Process Improvement Customer Service performance reporting

Intern Purchasing

Coppel

Jan 2018 - Dec 2018 (11 months)

Updated and standardized import procedures manual for clothing and footwear, ensuring procurement compliance and reducing processing errors in purchasing documentation.

Procurement Process Standardization Quality Control Compliance Data Entry

Control Tower Operator

Coppel

Jan 2016 - Jan 2018 (2 years)

Maintained and optimized group-level customer databases to ensure data integrity for collection campaigns and supported nationwide collection strategies through portfolio monitoring and actionable reporting.

Data Management Database Optimization Reporting Data Integrity

Telephone Executive

Coppel

Jan 2014 - Jan 2016 (2 years)

Conducted outbound calls to promote campaigns and recover overdue payments, consistently meeting or exceeding monthly collection targets while maintaining a customer-focused approach.

Outbound Sales Collections Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Autonomous University of Sinaloa

Bachelor of Business Administration, International Business & Trade

2015 - 2020

Completed a Bachelor of Business Administration in International Business & Trade with coursework focused on international commerce and trade practices.