Veronica Goez
@veronicagoez
Detail-oriented customer service professional with extensive administrative experience.
What I'm looking for
I am an experienced customer service professional with a strong background in administrative support and data management. Over the years, I have honed my skills in various roles, including as a College Registrar, where I collected and maintained essential documents for new students and scheduled nursing courses. My attention to detail and adherence to college policies ensured a smooth onboarding process for students.
In my previous roles, I have excelled in customer service, handling inbound calls, assisting with order placements, and updating customer information. My experience as a Data Entry Clerk at the VA Hospital allowed me to develop strong organizational skills, where I scheduled appointments and created reports to keep patient files up to date. I take pride in my ability to support teams effectively and contribute to a positive work environment.
Experience
Work history, roles, and key accomplishments
College Registrar
Eagle Gate College
Mar 2021 - Present (4 years 4 months)
Collected and maintained all required documents for new students, ensuring compliance with college policy and procedures. Scheduled students for all nursing courses and maintained comprehensive records throughout their programs.
Customer Service Representative
Golden Customer Care
Jan 2018 - Jul 2020 (2 years 6 months)
Handled inbound customer calls, assisting with order placement, updating customer information, and modifying subscriptions. Managed credit card information updates for customer accounts.
Customer Service Representative
Black Turtle
Mar 2017 - Oct 2017 (7 months)
Provided customer service support to clients. Assisted with various customer inquiries and resolved issues efficiently.
Data Entry Clerk
VA Hospital - SLC
Feb 2016 - Jan 2017 (11 months)
Contracted for one year as a Data Entry Clerk, responsible for scheduling appointments. Created reports and updated patient files as needed.
Assistant to Director of Nursing
Doctors Hospital of West Covina
Jul 2005 - Mar 2015 (9 years 8 months)
Served as direct secretary to the Director of Nurses, providing clerical support to five nursing departments. Scheduled nursing staff and maintained minutes for all nursing meetings.
Education
Degrees, certifications, and relevant coursework
North-West College
Medical Receptionist, Medical Reception
Activities and societies: ESGV/ROP Tech Center MOUSE Certification
Completed coursework to become a Medical Receptionist. Gained skills in administrative tasks and patient coordination relevant to healthcare settings.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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