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@zulmarieabigailortiz
Bilingual healthcare support professional with EMS and scheduling experience.
I am a bilingual healthcare support professional with a diverse background in emergency medical services, radiology scheduling, and medical office coordination. My experience has equipped me with the skills necessary to excel in fast-paced medical environments, where effective communication and patient care are paramount. I am CPR-certified and pride myself on my ability to remain calm under pressure while delivering compassionate service.
In my current role as a Radiology Scheduler at South Jersey Radiology, I efficiently manage imaging appointments, ensuring that all documentation is accurate and that patients are well-informed. My previous experience as an EMS Driver has honed my ability to navigate high-stress situations while prioritizing patient comfort and safety. I am dedicated to collaborating with cross-functional teams to enhance patient experiences and streamline processes.
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Work history, roles, and key accomplishments
South Jersey Radiology
Apr 2024 - Present (1 year 7 months)
Scheduled and coordinated imaging appointments with efficiency and accuracy. Communicated with patients, physicians, and technicians to confirm and prep for procedures.
Gem Ambulance
Aug 2021 - Present (4 years 3 months)
Responded to emergency and non-emergency transport calls promptly and safely. Navigated high-stress environments while ensuring patient comfort and safety.
Concept Group LLC
Mar 2018 - Present (7 years 8 months)
Performed product inspections and maintained quality standards. Collaborated with engineering and production teams to identify process improvements.
Sahara Sam's Oasis
Mar 2017 - Present (8 years 8 months)
Organized and led children’s birthday events, including games and entertainment. Delivered a high level of customer service to families and guests.
Degrees, certifications, and relevant coursework
High School Diploma, Law & Public Safety
Completed a comprehensive curriculum focused on law and public safety. Gained foundational knowledge relevant to public service and emergency response.
Software and tools used professionally
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