Open to opportunities

Jasinia Melendrez

@jasiniamelendrez

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Dedicated medical assistant with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a dedicated medical assistant with a strong commitment to patient care and a passion for enhancing my skills in the healthcare field. My experience spans various roles, including medical assistant, radiology scheduler, and customer service representative, where I have honed my ability to manage patient interactions effectively and efficiently.

Throughout my career, I have consistently demonstrated my ability to handle high-volume calls, schedule appointments, and ensure that patients receive the best possible care. My time at Red Mountain Weight Loss allowed me to develop my clinical skills, including administering injections and performing EKGs, while my role at SimonMed Imaging sharpened my organizational and communication skills as I coordinated patient scheduling across multiple facilities.

As I continue to grow in my career, I am eager to take on new challenges that will allow me to further develop my knowledge and skill set in the medical field. I believe in the importance of respecting and valuing every individual, and I strive to uphold these principles in all my professional interactions.

Experience

Work history, roles, and key accomplishments

Medical Assistant

Red Mountain Weight Loss

Mar 2021 - Oct 2022 (1 year 7 months)

Greeted patients, administered intramuscular injections, and took vitals. Measured body composition, performed EKGs, and reviewed medical history to develop patient care plans.

Patient Care Vital Signs Medical Terminology Body Composition Analysis

Level 3 Radiology Scheduling/Personal Injury Scheduler

SimonMed Imaging

Jul 2019 - Mar 2021 (1 year 8 months)

Scheduled MRI, CT, and Nuclear Medicine studies while entering patient demographics and verifying insurance eligibility. Handled a high volume of calls daily, preparing patients for exams and processing insurance claims.

Scheduling Insurance Verification Medical Imaging Call Center Claims Medical Records

Scheduling Specialist

East Valley Family Medical

Mar 2018 - Dec 2018 (9 months)

Managed a 3-line phone system, faxed medical documents, and scheduled appointments for multiple offices and providers. Handled a high volume of calls, requested medical records, and provided test results to patients.

Scheduling Medical Records Data Entry HIPAA)

Live Chat Representative

RING

Dec 2016 - Jun 2017 (6 months)

Handled multiple live chats simultaneously, providing technical support and addressing billing inquiries for home security products. Assisted customers with general product inquiries and account-related issues.

Live Chat Technical Support Billing Customer Service Product Support Account Management Troubleshooting Communication

Customer Service Representative I

WageWorks

Nov 2015 - Jul 2016 (8 months)

Assisted participants in understanding their healthcare flexible spending accounts, health savings accounts, and wellness accounts. Handled inbound calls and submitted tickets for account errors, educating participants on pre-tax account benefits.

Customer Service Healthcare Accounts Inbound Account Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Brookline College

Medical Assistant, Medical Assisting

Completed a comprehensive program to become a Medical Assistant, gaining essential skills for patient care and administrative tasks in a medical office setting. This included hands-on training in clinical procedures and patient interaction.

Brookline College

Associate, Medical Insurance Billing and Coding

Obtained an Associate degree focusing on Medical Insurance Billing and Coding. This program provided in-depth knowledge of medical coding systems, insurance claim processing, and healthcare regulations.