Muqaddas Bibi

I am a customer service representative with over two years of experience delivering high-quality support in fast-paced call center environments, maintaining a consistent customer satisfaction rate above 90%. I combine strong soft skills—call handling, active listening, email and chat support—with technical familiarity in SQL, Python, and C++ to diagnose issues and guide customers effectively.

I have driven service improvements by collaborating with teams and taking initiative on AI projects, including developing a chatbot prototype using the GROC API to automate responses and boost efficiency. I am pursuing a Bachelor of Science in Artificial Intelligence and bring a pragmatic, customer-focused approach to solving problems and improving processes.