Open to opportunities

Zubaer Hossain

@zubaerhossain

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Customer Success Consultant skilled in SaaS training, client retention, and business growth.

Bangladesh

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise in a dynamic environment, focusing on client relationships and strategic growth opportunities.

I am Zubaer Hossain, a results-driven Customer Success Consultant with extensive experience in SaaS training, account management, and customer engagement. At JustGo Technologies, I have successfully trained 12+ National Governing Bodies in the UK, optimized client retention strategies, and led personalized onboarding to enhance platform adoption. With a strong background in problem-solving, cross-functional collaboration, and CRM software, I excel at identifying customer pain points and implementing solutions that drive business growth and client satisfaction. Additionally, my experience in the travel industry has honed my ability to deliver exceptional customer experiences.

I am always eager to explore new opportunities where I can apply my expertise in customer relationship management, SaaS strategy, and business development to create impactful solutions. Let's connect!

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

JustGo Technologies Limited

Apr 2022 - Present (3 years 1 month)

Promoted to Customer Success Consultant for outstanding contributions to client engagement and satisfaction. Successfully trained over 12 National Governing Bodies in the UK, optimizing their use of the JustGo membership management platform. Managed 4 key accounts, driving client retention and identifying growth opportunities through strategic upselling.

Customer Success Account Management Client Engagement Upselling Onboarding Cross Functional Collaboration CRM Software Problem Solving

Travel Agent

Haji Shariatullah Overseas Ltd.

Sep 2019 - Mar 2022 (2 years 6 months)

Consistently upsold travel packages based on client interests, driving revenue growth and maintaining high customer satisfaction. Delivered end-to-end support throughout the travel process, ensuring seamless client experiences and fostering repeat business.

Upselling Customer Satisfaction Revenue Growth Support Problem Solving Negotiation Customer Insights End To End Support

Education

Degrees, certifications, and relevant coursework

Asia Pacific University of Technology and Innovation

Bachelor of Science, Electrical Engineering

2015 - 2019

Completed a Bachelor of Science in Electrical Engineering, focusing on the principles of electrical systems and technology. Developed strong analytical and problem-solving skills through rigorous coursework and practical projects.