Ashfaq Hossain Akib

-Deliver technical support for customers using a cloud-based SaaS platform through multiple communication channels.

-Resolve customer issues related to memberships, credentials, reporting, event management, registrations, and platform configuration.

-Perform product validation and QA testing before software releases to ensure functionality and quality.

-Identify, document, and report software b

Managed end-to-end recruitment across multiple business units.

Screened CVs, conducted interviews, and coordinated hiring processes.

Maintained HRIS records and employee documentation.

Administered onboarding and employee orientation programs.

Managed leave records, attendance tracking, and employee files.

Conducted HR research for appraisal systems, promotions, and policy improvements.

Coor

Supported HR operations and recruitment processes at Global Immigration Consultants Ltd.

Intern in Management Information Systems, focusing on data management and analysis.

Delivered customer support through phone, email, and chat for international customers.

Resolved inquiries related to orders, payments, shipping, refunds, and product approvals.

Handled high-volume customer interactions while maintaining quality standards.

Assisted in onboarding and mentoring new team members.

Collaborated with internal departments to resolve escalated customer issues.

Contrib

Pursued a Bachelor of Business Administration with a focus on Human Resources Management.