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Taspia Sultana

@taspiasultana

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Remote Customer Success Associate | Passionate about helping customers & solving problems | Available in EST

Bangladesh

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Customer Success Associate | Customer Support | Remote | Helping customers & solving problems | EST available

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Freelance

Jan 2023 - Present (3 years 10 months)

Provided customer support via chat and email, resolved customer issues quickly, handled complaints with patience and empathy, and ensured high customer satisfaction. Assisted with client onboarding, follow-ups, and maintaining positive relationships.

Customer Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Chittagong Govt. City College

BBS - Bachelor of Business Studies, Business Studies

2021 - 2024

Grade: 3.99

Activities and societies: Business Club, Communication Skills Workshop

Focused on Business Studies with emphasis on communication and customer management. Built strong skills in problem solving and client relations relevant to customer support roles.