Zoya Shaikh
@zoyashaikh
Experienced Client Services professional with 7 years of expertise in the expert network industry, specializing in client relationship management, exp
IndiaWhat I'm looking for
Results-driven Client Services and Expert Network professional with 7 years of experience managing end-to-end client engagements, expert recruitment, and stakeholder relationships within the knowledge services industry. Experienced in partnering with investment firms, consulting companies, and corporate clients to identify, recruit, and deliver highly relevant industry experts for strategic research and due diligence projects. Proven ability to manage multiple high-priority projects in fast-paced, deadline-driven environments while consistently delivering exceptional client experiences.
Skilled in client relationship management, project coordination, expert sourcing, stakeholder engagement, cross-functional collaboration, and operational excellence. Recognized for strong communication, problem-solving, and relationship-building abilities, with experience working across global markets and collaborating with international clients and experts. Seeking a fully remote opportunity where I can leverage my expertise in client success, account management, and project execution to drive business growth and deliver outstanding customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Associate
GLG (Gerson Lehrman Group)
May 2026 - Present (2 months)
Serve as a Senior Associate in expert network operations, handling compliance-vetted sourcing and end-to-end expert-client logistics for MBB and Tier 2/3 accounts. Operate as a multi-account point of contact for requirement scoping, expert matching, and stakeholder updates while maintaining zero missed SLAs.
Manage client servicing across US, UK, and APAC by leading Agile delivery transformation and global SLA governance. Improved delivery velocity and cycle time, strengthened risk reporting using Jira data, and drove 12% YoY account growth through upsell and cross-sell execution.
Lead client solutions by translating complex requirement briefs into scoped consulting deliverables for global C-suite research portfolios, achieving 95% client satisfaction (NPS). Build team capability by mentoring 10+ associates on Agile time-management and QA standards, while negotiating commercial scope to preserve timeline integrity and profitability.
Direct cross-region pipeline operations across US, UK, and APAC time zones for McKinsey, BCG, and Bain & Co. Standardize internal processes by creating reporting templates and automated tracking tools to reduce turnaround time by 10%.
Manage research requests and end-to-end project coordination for MBB consulting clients to deliver on time and maintain strong client experience. Earned promotion to Senior Business Associate within 12 months based on stakeholder communication and cross-functional collaboration.
Senior Associate — Client Relations
Crimson Interactive Pvt. Ltd.
Aug 2019 - Apr 2022 (2 years 8 months)
Serve as a primary relationship partner for high-value APAC corporate accounts, sustaining a 98%+ issue resolution rate through SLA adherence. Improve operational efficiency by redesigning regional reporting processes using Excel automation, saving 15 hours per month.
Education
Degrees, certifications, and relevant coursework
R.D. National College
Bachelor of Science, Biotechnology
Grade: Gold Medalist (Ranked 1st)
Completed a B.Sc. in Biotechnology at R.D. National College in Mumbai in 2019. Earned the university gold medal, ranked 1st.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Zoya?
You can contact Zoya and 90k+ other talented remote workers on Himalayas.
Message ZoyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
