Sam Thomas John
@samthomasjohn
Multilingual and results-driven professional
What I'm looking for
As a seasoned project manager with nearly 15 years of experience, I have a proven track record of delivering exceptional results through strategic planning, execution, and oversight of projects. My expertise lies in building and nurturing client relationships, ensuring seamless client interactions, and successful event management. With extensive hands-on experience in both North American and European markets, I possess significant expertise in client service, account management, and operations.
Throughout my career, I have demonstrated a client-centric approach to achieving business objectives, proactively managing and developing major multi-million-dollar accounts, and winning new business through processes such as RFI, RFP, and RFQ. My leadership and teamwork skills have enabled me to lead teams, involved planning, task allocation, and coordination to ensure the level of customer service.
I am a highly dedicated and driven professional with a strong background in project management, signage, client events, and client communications. I am adept at building and maintaining strong relationships with clients, stakeholders, and suppliers, ensuring successful project outcomes and driving revenue growth.
Experience
Work history, roles, and key accomplishments
Client Services Manager
Magnit
Jun 2022 - Present (3 years)
Worked closely with Program Managers and internal/external stakeholders to develop relationships and understand client needs. Managed a team of support professionals and educated them on protocols and client expectations.
Senior Manager (MSP Program)
ACL Digital
Apr 2021 - Jun 2022 (1 year 2 months)
Worked closely with Hiring Managers and stakeholders to develop relationships and understand client needs. Managed a team of support professionals and educated them about protocols and client expectations.
Strategic Account Manager - Client Services (MSP Program)
eTeam
Apr 2018 - Apr 2021 (2 years 11 months)
Identified additional opportunities for services within client categories and maintained strategic partnerships. Solicited and documented hiring manager needs and helped close burning requirements.
Key Account Manager - Client Services (MSP Program)
Sunrise Systems, Inc.
Aug 2015 - Apr 2018 (2 years 8 months)
Worked closely with recruitment teams and client relationship managers to ensure high-quality delivery. Responded to client and associate issues, effectively resolving them and escalating when necessary.
Recruitment Manager - (MSP Program)
eTeam
Sep 2012 - Mar 2015 (2 years 6 months)
Ensured teams had resources required to execute responsibilities. Coordinated with client managers for requirement gathering, profile submitting, and arranging interviews.
Education
Degrees, certifications, and relevant coursework
Sam hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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