Chandrashekar Iyer

Own end-to-end project budgeting, cost forecasting and financial tracking for new network launch site builds. Lead network vendor selection and negotiation, and drive capacity upgrade programs for established sites.

Founded and operated an independent business venture, owning budgeting, vendor coordination, operational planning and go-to-market execution end to end.

Led end-to-end delivery of SD-WAN, LAN and WAN network projects for enterprise clients including Walgreens and FIFA, resulting in a 20% improvement in client satisfaction. Managed a portfolio of multi-product network integration projects and supervised a 20-member cross-functional team.

Led and coordinated 20+ large-scale, complex client projects and programs, including IMAX, Tesla and Walgreens, managing project managers, order managers, solution architects and third-party vendors. Defined project plans, timelines, WBS and client expectations, and managed project documentation and stakeholder communications.

Drove consistent lead generation through high-volume cold calling, qualifying prospects and converting conversations into sales opportunities. Maintained accurate CRM records and tracked call outcomes to improve conversion rates.

Delivered sales-through-service support for UK-based client Sky, combining customer support with upsell and retention-focused sales conversations. Handled customer queries and escalations while maintaining SLA and CSAT targets.

Conducted outbound and inbound sales calls to prospective customers, transitioning from a customer support background into a cold-calling sales role.

Led a team of 15 support agents, driving performance through coaching, call audits and real-time feedback. Managed escalations from UK SME and key accounts, and monitored KPIs including CSAT, AHT, FCR and SLA adherence.

Bachelor of Commerce with Finance Specialization from Ramaiah College of Arts, Science and Commerce, completed in 2017.

Certified Scrum Master (CSM) certification from Scrum Alliance.