Open to opportunities

Natiq Ghanjani

@natiqghanjani

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Customer support and admin professional blending tech know-how with client-focused problem solving.

Pakistan

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What I'm looking for

I’m looking for a client-focused role where I can own support and admin operations, communicate confidently with international users, and use my technical background to learn tools fast, resolve issues quickly, and help teams deliver consistently high service quality.

I’m a customer and admin support professional and a reliable first point of contact for both walk-in and online participants, handling inquiries and guiding registration with clarity. I also run outbound follow-ups, maintain accurate participant records, and coordinate day-to-day program operations like scheduling and session monitoring. I communicate updates and escalations through WhatsApp and announcements to keep service delivery smooth.

With a Bachelor of Science in Computer Science, I quickly learn and support technical tools like SaaS products and CRM software. I’ve delivered website design, support, and training for local and international clients, and I’ve worked as a Website Quality Assurance Specialist—testing for bugs, validating deployments, and coordinating with Sales and Support to resolve issues. I also managed and led teams of designers and developers while ensuring quality standards were met.

Across roles, my focus stays consistent: customer satisfaction, building rapport, and maintaining long-term client trust. I’m comfortable handling email, chat, and phone support, and I bring strong research and problem-solving abilities to find solutions efficiently. I work effectively in diverse teams, collaborating with people of different ages and backgrounds.

Experience

Work history, roles, and key accomplishments

Current

Customer and Admin Support

Current

Institute of Learning and Development

Oct 2024 - Present (1 year 9 months)

Served as the first point of contact for walk-in and online participants, resolving inquiries and guiding registration. Coordinated day-to-day program operations, maintained participant records, and communicated updates via WhatsApp and announcements.

Customer Support Participant Registration Support Data Management Scheduling WhatsApp Record keeping

Social Media Manager

Blind Resource Foundation

Nov 2023 - Aug 2024 (9 months)

Created social media content including graphics, reels, and videos using Canva, and engaged with audiences on Facebook and Instagram. Supported events with photography and produced administrative and promotional materials such as profiles, reports, and event banners.

Canva Social Media Content Creation Graphic Design Facebook Instagram Community Engagement Event Photography

Freelance - Self Employed

Technovor

Aug 2022 - Oct 2023 (1 year 2 months)

Provided website design, support, and training services to local and international clients under the Technovor brand. Conducted lead outreach and configured website features such as contact forms, e-commerce, newsletters, and booking systems.

Website Design Website Support Client Training Lead Generation Newsletter Setup WPBakery Elementor Beaver Builder

Sr. Business Development Executive

Tekrevol

Jul 2021 - Jul 2022 (1 year)

Prospected clients via social media outreach, cold calls, and email for website and design services, contributing to sales targets and company growth. Coordinated with production teams to manage projects end-to-end and maintain project quality standards.

Business Development Lead Generation Cold Calling Social Media Outreach Sales Targets Project Coordination Quality Improvement Team Coordination

International Customer Support Specialist

Ibex Co.

Mar 2021 - Jun 2021 (3 months)

Handled email and chat support for Walmart customers, assisting with returns, refunds, and order-related issues. Documented customer interactions and followed changing policy requirements involving returns, pharmacy, and vaccines.

Customer Support Email Support Chat Support Returns Refunds Policy Compliance

Website Quality Assurance Specialist

Abtach Ltd.

Jan 2019 - Aug 2020 (1 year 7 months)

Tested websites and identified bugs to deliver error-free products, and ensured client requests were addressed after deployment. Coordinated with Sales and Support teams to resolve issues and performed minor bug fixes and basic code adjustments when needed.

Website Testing Quality Assurance Deployment Issue Resolution Process documentation