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Ayesha Khan

@ayeshakhan19

Message

Customer service team lead at SwiftSupport who handled customer inquiries across phone, email, and chat.

Pakistan

Message

At SwiftSupport, I responded to customer inquiries and concerns across phone, email, and chat, helping resolve issues and answer questions about products and services. I also documented interactions and escalated issues when needed.

At MPS, I handled account, billing, and service queries, investigated billing issues, and made outbound debt-collection calls. Earlier, at IPS Pakistan, I reviewed recorded calls and conducted quality assessments, coaching sessions, and training for agents.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

MPS

Feb 2026 - Jun 2026 (4 months)

. Handled high-volume inbound customer calls, addressing account, billing, and service-related queries and providing timely resolutions.
. Investigated and resolved billing issues, ensuring customers received accurate information and appropriate support.
. Conducted outbound debt-collection calls and followed up with customers regarding outstanding balances.
. Managed and responded to customer ema

Customer Service Team Lead

SwiftSupport

Nov 2023 - Feb 2026 (2 years 3 months)

Responding to Inquiries:
- Answering customer inquiries and providing information about products or services.
- Addressing customer concerns, complaints, or issues in a timely and professional manner.
Communication:
- Communicating with customers via various channels, including phone, email, and chat.
- Using effective communication skills to convey information clearly and empathetically.
Problem

Quality Assurance Executive

IPS Pakistan

Feb 2023 - Aug 2023 (6 months)

Conduct daily quality assessments (QAs) to evaluate the performance of individual agents.
Engage in the meticulous review of one hundred recorded calls daily, along with real-time monitoring of ongoing calls to ensure adherence to quality standards.
Conduct one-on-one coaching sessions with each agent weekly, complemented by monthly group sessions to foster continual improvement and growth.
Offer

Telesales Representative

SSH Group of Companies

Jun 2021 - Dec 2022 (1 year 6 months)

Senior Consultant: April 2022 – December 2022
Get transferred calls from representative to do the consultation and closed the sale.
Address objections, concerns, or rejections from potential customers, providing appropriate information and addressing queries to encourage interest.
Meet or exceed daily, weekly, or monthly targets for call volume, leads generated, or sales closed.
Provide feedback o

Senior Teacher

THE FIRST SECONDARY GIRLS HIGHER SCHOOL

Oct 2020 - Jun 2021 (8 months)

Overseeing assessment practices, including exams, assignments, and grading, ensuring fair and consistent evaluation of students' performance.
Engaging with parents or guardians to discuss student progress, behavioral concerns, and academic performance, fostering a strong home-school relationship.
Maintaining a conducive and organized classroom environment for effective teaching and learning. This

Career Prep

Amal Academy

Dec 2020 - Feb 2021 (2 months)

Competed with 1400+ applicants to be selected for a Sandford University funded intensive 3-months fellowship, investing hours to develop business and professional skills ( e. g. communication, leadership, problem solving, teamwork, multi-tasking etc.).