Kashmala Ahmad

I am a dedicated customer support agent with a strong background in quality assurance, offering a unique blend of frontline assistance and process improvement skills. My experience spans various roles, including QA Manager and Customer Support Agent, where I have consistently enhanced the customer service experience and ensured satisfaction.

In my recent role as a QA Manager at Innovation Factory in Dubai, I was responsible for training new employees and streamlining operations through effective scheduling. My commitment to quality led to my promotion from a chat agent to a managerial position, where I focused on improving communication skills among agents and enhancing overall customer satisfaction.

With a solid foundation in digital marketing and social media management, I have successfully managed various projects, fostering positive interactions and engagement across platforms. I am passionate about leveraging my skills to contribute to a company's success and drive customer satisfaction.