Zoubida D
@zoubidad
Experienced customer service specialist with expertise in AI training.
United StatesWhat I'm looking for
I am a highly motivated customer service professional with extensive experience in delivering exceptional support in fast-paced environments. My journey began with a Bachelor’s Degree in Law and has evolved into a career where I excel in building rapport with diverse clients and resolving issues efficiently. Currently, I work as a Remote Customer Service Specialist at Ring Savvy, where I manage multi-channel customer support through phone, chat, and email, ensuring high satisfaction levels.
In addition to my customer service role, I have also served as an AI Training Expert, where I conducted extensive online research and performed thorough evaluations to support various projects. My specialization in multi-modal data annotation has allowed me to contribute significantly to the accuracy and quality of data across multiple projects. I take pride in my ability to leverage strong communication and problem-solving skills to enhance overall service quality and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Ring Savvy (Answering Legal)
Jan 2024 - Present (1 year 7 months)
Delivered exceptional multi-channel customer support via phone, chat, and email for a diverse legal client base. Managed comprehensive client inquiries, including scheduling appointments, providing technical troubleshooting, and resolving account-related issues.
AI Training Expert
Data Annotation and Outlier
Jan 2022 - Jan 2024 (2 years)
Conducted extensive online research and performed thorough information evaluations to support various projects. Specialized in multi-modal data annotation, including audio-to-text, video-to-text, image-to-text, and text-to-audio.
Manager of a Children's Retail Store
Please Mum
Jan 2010 - Jan 2015 (5 years)
Managed all facets of daily store operations, including strategic inventory control, visual merchandising, and optimizing the overall customer experience. Led and mentored a team of retail associates, fostering a high-performance culture focused on exceptional customer service and consistent sales achievement.
Education
Degrees, certifications, and relevant coursework
Laurentian University
Bachelor's Degree, Law and Justice
2010 - 2014
Studied Law and Justice, gaining a comprehensive understanding of legal principles and the justice system. Developed strong analytical and critical thinking skills applicable to various professional environments.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Zoubida?
You can contact Zoubida and 90k+ other talented remote workers on Himalayas.
Message ZoubidaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
