Open to opportunities

Zoubida D

@zoubidad

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Experienced customer service specialist with expertise in AI training.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and innovation, with opportunities for growth.

I am a highly motivated customer service professional with extensive experience in delivering exceptional support in fast-paced environments. My journey began with a Bachelor’s Degree in Law and has evolved into a career where I excel in building rapport with diverse clients and resolving issues efficiently. Currently, I work as a Remote Customer Service Specialist at Ring Savvy, where I manage multi-channel customer support through phone, chat, and email, ensuring high satisfaction levels.

In addition to my customer service role, I have also served as an AI Training Expert, where I conducted extensive online research and performed thorough evaluations to support various projects. My specialization in multi-modal data annotation has allowed me to contribute significantly to the accuracy and quality of data across multiple projects. I take pride in my ability to leverage strong communication and problem-solving skills to enhance overall service quality and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Ring Savvy (Answering Legal)

Jan 2024 - Present (1 year 7 months)

Delivered exceptional multi-channel customer support via phone, chat, and email for a diverse legal client base. Managed comprehensive client inquiries, including scheduling appointments, providing technical troubleshooting, and resolving account-related issues.

Customer Support Technical Troubleshooting Client Relations Problem Solving

AI Training Expert

Data Annotation and Outlier

Jan 2022 - Jan 2024 (2 years)

Conducted extensive online research and performed thorough information evaluations to support various projects. Specialized in multi-modal data annotation, including audio-to-text, video-to-text, image-to-text, and text-to-audio.

Data Annotation Online Research Fact Checking Quality Assurance

Manager of a Children's Retail Store

Please Mum

Jan 2010 - Jan 2015 (5 years)

Managed all facets of daily store operations, including strategic inventory control, visual merchandising, and optimizing the overall customer experience. Led and mentored a team of retail associates, fostering a high-performance culture focused on exceptional customer service and consistent sales achievement.

retail management Inventory Control Visual Merchandising Team Leadership Customer Service

Education

Degrees, certifications, and relevant coursework

Laurentian University

Bachelor's Degree, Law and Justice

2010 - 2014

Studied Law and Justice, gaining a comprehensive understanding of legal principles and the justice system. Developed strong analytical and critical thinking skills applicable to various professional environments.