Justin Lane
@justinlane
Customer Experience Specialist with a proven track record in sales.
What I'm looking for
I am a dedicated Customer Experience Specialist with a strong background in sales and customer service. Over the past several years, I have consistently achieved outstanding results, including the highest individual revenue in my company's history within just 90 days of employment. My commitment to customer satisfaction is reflected in my ability to maintain a 95%+ satisfaction rate while managing high volumes of client interactions.
Throughout my career, I have developed and implemented innovative strategies that streamline processes and enhance customer engagement. For instance, I created a quick-access reference guide that significantly reduced average call times. My expertise in sales has allowed me to close high-value deals, including a notable $6,000 transaction with a professional sports team. I am passionate about leveraging my skills in AI and data analysis to improve customer experiences further.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
HRCI
Oct 2022 - Oct 2023 (1 year)
Achieved the highest individual revenue in company history within the first 90 days. Led sales-generated revenue while maintaining a 95%+ customer satisfaction rate. Created reference guides to streamline client support and managed over 30 client interactions daily.
Customer Service Representative
Warner Super Services Inc.
Jun 2016 - Oct 2021 (5 years 4 months)
Increased service membership renewals by 92% and new memberships by 40% through targeted marketing campaigns. Managed over 250 weekly customer inquiries and received a letter of recommendation from the President.
Customer Service Representative (Contract)
Global Express Inc.
Jun 2014 - Jan 2015 (7 months)
Achieved top sales rankings with a 95% upsell success rate. Set a sales record with a significant transaction, demonstrating expertise in maximizing sales revenue and improving service efficiency.
Customer Service Representative
Access Worldwide Communications, Inc.
Oct 2012 - Jan 2014 (1 year 3 months)
Earned 7 Awards of Excellence for exceptional customer satisfaction. Ranked in the top 5 for queue resolution and revenue collection, providing Tier 1 & Tier 2 technical support and increasing transaction values significantly.
Education
Degrees, certifications, and relevant coursework
Justin hasn't added their education
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