JL
Open to opportunities

Justin Lane

@justinlane

Customer Experience Specialist with a proven track record in sales.

United States

What I'm looking for

I am looking for a role that values innovation and customer-centric solutions, with opportunities for growth and development.

I am a dedicated Customer Experience Specialist with a strong background in sales and customer service. Over the past several years, I have consistently achieved outstanding results, including the highest individual revenue in my company's history within just 90 days of employment. My commitment to customer satisfaction is reflected in my ability to maintain a 95%+ satisfaction rate while managing high volumes of client interactions.

Throughout my career, I have developed and implemented innovative strategies that streamline processes and enhance customer engagement. For instance, I created a quick-access reference guide that significantly reduced average call times. My expertise in sales has allowed me to close high-value deals, including a notable $6,000 transaction with a professional sports team. I am passionate about leveraging my skills in AI and data analysis to improve customer experiences further.

Experience

Work history, roles, and key accomplishments

GI

Customer Service Representative (Contract)

Global Express Inc.

Jun 2014 - Jan 2015 (7 months)

Achieved top sales rankings with a 95% upsell success rate. Set a sales record with a significant transaction, demonstrating expertise in maximizing sales revenue and improving service efficiency.

Education

Degrees, certifications, and relevant coursework

Justin hasn't added their education

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Tech stack

Software and tools used professionally

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Justin Lane - Customer Experience Specialist - HRCI | Himalayas