Zoriah Shockley
@zoriahshockley
I deliver accurate cash handling, customer service, and retail operations support.
United StatesWhat I'm looking for
I've supported customers across Burlington Coat Factory, Taylor Bank, Boardwalk Convenience, Old Navy Outlet, and American Eagle Outfitters. My work includes transactions, returns, deposits, wire transfers, loan payments, product recommendations, and resolving customer inquiries.
I've also handled store audits, inventory management, opening and closing procedures, sales targets, and credit card sign-ups. With business administration coursework and Certified Nursing Assistant training, I bring attention to detail, empathy, patient care knowledge, and a customer-focused approach.
Experience
Work history, roles, and key accomplishments
Cashier
Burlington Coat Factory
May 2025 - Nov 2025 (6 months)
Handled transactions, returns and lay-aways.
Customer Service Associate
Taylor Bank
Nov 2024 - Apr 2025 (5 months)
Provided exceptional customer service by addressing inquiries, resolving issues and ensuring positive banking experience. Processed financial transactions including cash handling, check cashing, deposits, wire transfers and loan payments with efficiency and accuracy.
Associate Manager
Boardwalk Convenience
Jul 2024 - Oct 2024 (3 months)
Provided personalized customer service in a retail setting. Managed cash handling, store audits, daily account and inventory management, and opening and closing of premises.
Sales Associate
Old Navy Outlet
Jun 2023 - Aug 2023 (2 months)
Demonstrated strong communication skills, ensuring clear and empathetic interactions with both team members and customers. Met established sales targets by effectively recommending products and promoting credit card sign-ups.
Brand Ambassador
American Eagle Outfitters
Apr 2022 - Oct 2022 (6 months)
Delivered personalized customer service, ensuring client satisfaction and loyalty through tailored product recommendations. Maintained professionalism and a customer-centric approach in a fast-paced retail environment.
Education
Degrees, certifications, and relevant coursework
Bowie State University
Bachelor of Science, Business Administration
Completed two years of coursework in Business Administration.
Stephen Decatur High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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