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Zoran Grueski

@zorangrueski

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Senior Accounts and Recruitment Manager specializing in global talent acquisition and onboarding.

North Macedonia

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What I'm looking for

I seek a role where I can lead talent acquisition and client relationships, build onboarding programs, and grow teams in an international, collaborative environment.

I am a dedicated Senior Accounts and Recruitment Manager with extensive experience in talent acquisition, client relationship management, and workforce coordination across Europe and the Middle East.

I have managed key clients including global management consulting firms (Big4, MBB) and governments, sourcing and assessing management consultants and specialists using diverse search methods.

My background in philosophy and logic informs a methodical approach to problem-solving, recruitment strategy design, and team leadership; I also develop and deliver onboarding programs and training materials.

I bring proven skills in business development, international recruitment, service desk coordination, and recruitment software, and I am committed to building long-lasting client relationships and effective virtual teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Accounts Manager

Current

EonD

Feb 2022 - Present (3 years 11 months)

Manage key global clients (Big4, MBB, Tier1 firms, corporations and governments) and lead sourcing, assessment, and onboarding of management and strategy consultants to build long-term client relationships and deliver staffing solutions.

Client Management Talent Sourcing Onboarding Recruitment Strategy Stakeholder Management CRM Interviewing

Recruitment Consultant

GreenPower Staffing

Feb 2020 - Sep 2021 (1 year 7 months)

Led recruitment and business development activities including approaching partners, managing client relationships, and maintaining CRM to grow candidate pipelines and client accounts.

Business Development Sourcing CRM Client Management Market Research Outreach Sales

Recruitment Consultant

Cuccibu BV

Nov 2019 - Jul 2020 (8 months)

Researched vacancies and markets, sourced and assessed candidates, conducted initial interviews and presented shortlists to clients to facilitate hiring processes.

Sourcing Market Research Interviewing LinkedIn Recruiter Outreach Screening

Recruitment Consultant

Frontwise Group

Mar 2016 - Nov 2019 (3 years 8 months)

Performed end-to-end talent acquisition including market research, sourcing, interviewing, onboarding and coordinating recruitment activities to match candidates with client needs.

Talent Acquisition Interviewing Sourcing Onboarding Market Research Client Management CRM

Team Coordinator

HSO

Sep 2016 - Dec 2017 (1 year 3 months)

Coordinated 24/7 Global Service Desk operations including scheduling, reporting, onboarding, training and escalation procedures to improve service delivery and team performance.

Service Desk Management Scheduling Onboarding Training SCOM TopDesk Reporting Escalations

Recruiter

The Big Search - Supercarers

Mar 2016 - Aug 2016 (5 months)

Managed onboarding and recruitment for live-in care staff, increasing candidate throughput and training junior staff on recruitment platforms and processes.

Onboarding Scheduling Training Document Review Interviewing Coaching

Business Development Consultant

EURO BPO Ltd.

Dec 2014 - Mar 2016 (1 year 3 months)

Conducted market research and developed new markets and agent accounts while maintaining CRM and supporting sales initiatives for UK clients.

Market Research Business Development CRM Sales Account Management Telemarketing Reporting

Solutions Consultant

GreenFields Technology

Dec 2014 - Jun 2015 (6 months)

Performed market research and business development to identify partnerships and grow agent accounts while maintaining CRM and outreach activities.

Market Research Business Development CRM Partnership Development Sales Account Management Outreach Reporting

Sales Business Developer

MoveOne Inc

Aug 2014 - Nov 2014 (3 months)

Conducted market analysis and developed new markets and agent accounts while maintaining and updating the agents database to support business growth.

Market Research Business Development CRM Sales Account Management Outreach Reporting

Team Leader Recruitment

Medilink Nursing

Mar 2010 - Jul 2014 (4 years 4 months)

Led recruitment and operations including team coordination, onboarding programs, sales calls and achieving consistent monthly sales targets of 10%-20% over three years.

Recruitment coordination Team Leadership Onboarding Sales Scheduling Operations Management Coaching

Assistant Operations Manager

1 Call Driving Solutions

Jan 2012 - Jan 2013 (1 year)

Coordinated call centre operations, shifts and recruitment while training staff and supporting sales and customer retention activities.

Operations Coordination Shift Scheduling Recruitment Training Sales Calls Customer Retention Reporting Coaching

Team Leader Contact Centre

Telefonika

Mar 2007 - Sep 2009 (2 years 6 months)

Coached and supervised a 20-person team handling customer care and visa application calls, prepared schedules and reports, and developed onboarding programs and surveys.

Team Leadership Customer Service Scheduling Reporting Onboarding Coaching Survey Design

Office Manager

Kukom

Aug 2006 - Mar 2008 (1 year 7 months)

Managed office operations, VOIP services, customer accounts, debt recovery and supplier relationships to maintain service quality and customer satisfaction.

Office Management VoIP Customer Service Account Management Debt Recovery Supplier Management Inventory

Assistant Sales Manager

Ikona Skopje

Sep 2005 - Aug 2006 (11 months)

Managed bookstore records, supplier relations, merchandising and supported store management in deliveries and inventory processes.

Merchandising Supplier Management Inventory Control Sales Support Record keeping

Assistant Manager

ROMAAS

Jun 1999 - Dec 2002 (3 years 6 months)

Oversaw café operations, staff training and inventory control, planned beverage lists and managed stock and cost controls to maintain service standards.