Md Mijanur MollahMM
Open to opportunities

Md Mijanur Mollah

@mdmijanurmollah

Customer-focused technical professional with SaaS and API expertise.

Canada
Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and customer-centric solutions.

As a dedicated Customer Success Engineer, I thrive on delivering exceptional customer experiences through technical support and collaboration. With hands-on experience in SaaS platforms and enterprise systems, I have successfully resolved over 500 customer-facing incidents, improving response times significantly. My ability to analyze logs and query SQL databases has been instrumental in enhancing user experiences for over 100,000 users.

My background as a Java Software Engineer has equipped me with a strong foundation in developing full-stack web applications. I have designed and maintained applications using Spring Boot and Angular, ensuring scalability and security through RESTful APIs. My collaborative approach allows me to work effectively with cross-functional teams, translating complex technical findings into actionable insights for both technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

KU
Current

Client Support - Programmer Analyst

KUBRA

Jan 2023 - Present (2 years 7 months)

Delivered end-to-end support for enterprise-grade, .NET-based SaaS applications, maintaining 99.9% uptime across critical production systems. Resolved over 500+ customer-facing incidents by analyzing logs and querying SQL databases, improving average response time by 30%.

Education

Degrees, certifications, and relevant coursework

RU

Ryerson University

Bachelor of Science, Computer Science

2015 - 2020

Obtained a Bachelor's degree in Computer Science. The curriculum covered various aspects of computer science, preparing for a career in technology.

Tech stack

Software and tools used professionally

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