Md Mijanur Mollah
@mdmijanurmollah
Customer-focused technical professional with SaaS and API expertise.
What I'm looking for
As a dedicated Customer Success Engineer, I thrive on delivering exceptional customer experiences through technical support and collaboration. With hands-on experience in SaaS platforms and enterprise systems, I have successfully resolved over 500 customer-facing incidents, improving response times significantly. My ability to analyze logs and query SQL databases has been instrumental in enhancing user experiences for over 100,000 users.
My background as a Java Software Engineer has equipped me with a strong foundation in developing full-stack web applications. I have designed and maintained applications using Spring Boot and Angular, ensuring scalability and security through RESTful APIs. My collaborative approach allows me to work effectively with cross-functional teams, translating complex technical findings into actionable insights for both technical and non-technical stakeholders.
Experience
Work history, roles, and key accomplishments
Client Support - Programmer Analyst
KUBRA
Jan 2023 - Present (2 years 7 months)
Delivered end-to-end support for enterprise-grade, .NET-based SaaS applications, maintaining 99.9% uptime across critical production systems. Resolved over 500+ customer-facing incidents by analyzing logs and querying SQL databases, improving average response time by 30%.
Java Software Engineer
PortfolioAid
Jan 2020 - Jan 2023 (3 years)
Designed, developed, and maintained full-stack web applications using Spring Boot (Java) for backend services and Angular for responsive, interactive frontends. Built and consumed RESTful APIs to support scalable, secure data exchange across multiple application layers.
Education
Degrees, certifications, and relevant coursework
Ryerson University
Bachelor of Science, Computer Science
2015 - 2020
Obtained a Bachelor's degree in Computer Science. The curriculum covered various aspects of computer science, preparing for a career in technology.
Availability
Location
Authorized to work in
Job categories
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