Open to opportunities

Md Mijanur Mollah

@mdmijanurmollah

Message

Customer-focused technical professional with SaaS and API expertise.

Canada

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and customer-centric solutions.

As a dedicated Customer Success Engineer, I thrive on delivering exceptional customer experiences through technical support and collaboration. With hands-on experience in SaaS platforms and enterprise systems, I have successfully resolved over 500 customer-facing incidents, improving response times significantly. My ability to analyze logs and query SQL databases has been instrumental in enhancing user experiences for over 100,000 users.

My background as a Java Software Engineer has equipped me with a strong foundation in developing full-stack web applications. I have designed and maintained applications using Spring Boot and Angular, ensuring scalability and security through RESTful APIs. My collaborative approach allows me to work effectively with cross-functional teams, translating complex technical findings into actionable insights for both technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Client Support - Programmer Analyst

Current

KUBRA

Jan 2023 - Present (3 years 5 months)

Delivered end-to-end support for enterprise-grade, .NET-based SaaS applications, maintaining 99.9% uptime across critical production systems. Resolved over 500+ customer-facing incidents by analyzing logs and querying SQL databases, improving average response time by 30%.

SaaS .NET SQL API Documentation Technical Documentation Troubleshooting Log Analysis

Java Software Engineer

PortfolioAid

Jan 2020 - Jan 2023 (3 years)

Designed, developed, and maintained full-stack web applications using Spring Boot (Java) for backend services and Angular for responsive, interactive frontends. Built and consumed RESTful APIs to support scalable, secure data exchange across multiple application layers.