Zoe Rana
@zoerana
Adaptable professional with over three years of administrative experience.
What I'm looking for
My name is Zoe Rana, and I am an adaptable and confident professional with over three years of administrative experience. I excel in both remote and team-based environments, leveraging my strong communication skills and self-discipline to build robust professional relationships. My commitment to delivering results is matched by my dedication to achieving professional growth.
With a Bachelor’s Degree in Health Administration from Portsmouth University, I have honed my skills in various administrative tasks and customer service roles. My experience includes working as a Customer Support Associate at Canterbury Coffee, where I managed customer orders and provided guidance on products. I also served as a Customer Agent at H&M, where I effectively handled customer complaints and ensured product legitimacy. My ability to thrive in fast-paced settings, coupled with my exceptional attention to detail, allows me to complete assignments accurately and efficiently.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Canterbury Coffee
Sep 2023 - Jan 2024 (4 months)
Managed inbound and outbound customer orders, ensuring accuracy and providing guidance on products. Handled customer payments and personal information with respect, contributing to a positive customer experience.
Customer Agent
H&M
Jan 2023 - May 2023 (4 months)
Utilized various communication methods to provide excellent customer service, effectively addressing negative experiences and ensuring product legitimacy and returnability.
Supervisor
Lush Cosmetics
Aug 2022 - Dec 2022 (4 months)
Oversaw allocation of customer complaints and queries, collaborated with colleagues on complex tasks, and managed financial matters including money disputes.
Education
Degrees, certifications, and relevant coursework
Zoe hasn't added their education
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