Open to opportunities

Bethany Cummins

@bethanycummins

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Reliable administrative professional with strong customer service skills.

United Kingdom

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What I'm looking for

I am seeking a remote or office-based admin role in a structured environment.

I am a reliable and self-motivated individual with a strong background in administration, organisation, and customer service. My adaptability and confidence in using various systems and spreadsheets allow me to excel in fast-paced environments. I pride myself on my attention to detail and effective communication skills, which have been instrumental in my previous roles.

In my most recent position as a Warehouse Assistant and Returns Administrator at Pom Pom London Ltd, I managed customer returns and refund processes, ensuring that daily dispatch targets were met accurately and on time. My experience as an Administrative Assistant at Coast & Capital Mortgages further honed my skills in handling client queries and preparing documentation. I thrive in structured, supportive environments where I can bring order to busy tasks and contribute positively to team dynamics.

Experience

Work history, roles, and key accomplishments

Warehouse Assistant / Returns Administrator

Pom Pom London Ltd

Sep 2022 - Jan 2025 (2 years 4 months)

Managed customer returns and refund processes, communicated with customers via email regarding returns or order issues, and ensured daily dispatch targets were met accurately and on time. Developed strong skills in organisation, accuracy, and multitasking under pressure.

Multitasking Communication

Administrative Assistant (Maternity Cover)

Coast & Capital Mortgages

May 2022 - Jul 2022 (2 months)

Handled incoming calls and client queries professionally, liaised with lenders regarding applications, organised and prepared client documentation, and sent invoices while following up on payments.

Invoicing

Senior Team Leader

Body Jewellery, Bournemouth

Feb 2018 - Apr 2022 (4 years 2 months)

Processed and dispatched customer orders, managed invoices and daily reports for management, contacted customers regarding orders and payments, and balanced multiple admin tasks while training team members.

Invoicing Multitasking Training

Personal Assistant

Sage and Hermes, Bournemouth

Jul 2017 - Mar 2018 (8 months)

Organised physical and digital files for the office, typed and categorised press articles, and supported the director with emails, calls, and errands.

File Organisation Communication Typing