Joseph Antony

Managed incoming and outgoing customer communications, providing comprehensive support and promoting company services. Accurately recorded customer interactions and ensured satisfaction through diligent follow-ups and issue escalation. Consistently met performance targets and adhered to company policies, enhancing overall service quality.

Provided essential general maintenance and gardening services, ensuring a well-maintained environment. Coached students on the Ruzivo Digital Learning Platform and assisted with daily care activities. Organized and participated in community events, while also handling administrative tasks and maintaining facility cleanliness.

Engaged in basic agricultural practices and maintained solar electricity panels to support community infrastructure. Assisted with preschool activities and contributed to fruit juice production and drying processes. Supported various community development initiatives.

Performed routine vehicle maintenance and assisted senior mechanics in diagnosing and repairing mechanical issues using specialized diagnostic tools. Adhered strictly to safety procedures and maintained a clean, organized workshop environment. Updated service records diligently and continuously learned new skills.

Provided friendly and efficient customer service, processing various payment types and managing till operations. Handled customer queries and complaints professionally, ensuring high satisfaction. Maintained accurate till balances and adhered to company policies on cash handling and security.

Provided academic assistance to students aged 7-14, overseeing their progress and checking completed work. Managed general administrative duties including filing and maintaining the learning center. Contributed to general maintenance and gardening tasks.

Conducted routine inspections and repairs of buildings, equipment, and grounds, assisting with preventive maintenance tasks. Followed strict safety procedures and reported any malfunctions promptly. Managed inventory of supplies and tools, coordinating with other staff and vendors to ensure quality service.

Completed vocational and entrepreneurship training focused on auto electrics. Gained practical skills in vehicle electrical systems and business fundamentals.

Grade: Level 5 (ABMA)

Obtained a Diploma in Computing and Information Systems, Level 5, from Ranche House College. Studied core concepts in IT and information management.

Completed a Till Operator's Course with practical attachment at Spar Market Square. Gained experience in cash handling, customer service, and point-of-sale operations.

Undertook an Information Communication and Technology Course through the Association of Computer Professionals at Ranche House College. Developed foundational knowledge in ICT principles.

Completed O'Level examinations at Christ Ministries High School. Studied a broad curriculum covering various subjects.

Received primary education through the Accelerated Christian Education program at Montgomery Heights Learning Centre. Developed foundational academic skills across various subjects.