Zoe Hong
@zoehong
Customer support professional delivering multilingual, accurate financial and travel communications.
South KoreaWhat I'm looking for
I’m a native Korean professional with 8+ years of experience in customer support, multilingual communication, translation, content writing, and problem solving across the financial and travel industries.
I produce accurate written communication by following detailed guidelines, researching customer issues, and delivering clear, consistent solutions that help customers move forward confidently.
I’ve worked in fast-paced environments where quality matters—reviewing content for clarity, consistency, and accuracy, and collaborating with cross-functional teams to resolve technical cases.
I also use AI tools such as ChatGPT (and Gemini, Claude) to draft, edit, translate, and improve content while maintaining a strong attention to detail. I was honored as the 2023 Exness Amateur Trading Competition winner.
Experience
Work history, roles, and key accomplishments
Customer Relations Representative
Moneta Markets
May 2025 - Present (1 year 2 months)
Provide Korean-speaking customer support via multiple channels, including translating and preparing client communications and marketing materials. Research customer issues, deliver written solutions, and use AI tools to improve writing, translation, and productivity.
Resolved complex client issues related to trading platforms and financial products by investigating account issues with high accuracy. Prepared written responses per internal guidelines and collaborated with cross-functional teams to resolve technical cases.
Supported global travel customers through phone, email, and live chat. Managed reservations and updates, including itinerary changes, cancellations, and refunds, while maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Keimyung University
Bachelor's Degree in Tourism Management, Tourism Management
Earned a Bachelor's degree in Tourism Management from Keimyung University, graduating in Aug 2018.
Tech stack
Software and tools used professionally
Availability
Location
South KoreaAuthorized to work in
Job categories
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