Open to opportunities

Zipporah Onsongo

@zipporahonsongo

Message

Detail-oriented customer support and administrative professional with 7 years experience.

Kenya

Message

What I'm looking for

I seek a role that values efficiency and offers opportunities for growth.

I am a detail-oriented and highly organized professional with 7 years of experience in customer support, administrative assistance, virtual assistance, and data entry. My career has been defined by my ability to manage customer inquiries effectively, streamline operations, and improve efficiency in fast-paced environments. I pride myself on my strong communication skills and proficiency in various CRM tools and project management software, which have enabled me to deliver exceptional support services consistently.

Throughout my career, I have successfully managed customer inquiries at Brett Communications, organized digital files, and coordinated project tasks. My role as a Virtual Assistant and Data Entry Specialist at Ballpark Prime Properties honed my skills in handling high-volume data entry tasks with remarkable accuracy. I have also coordinated events and managed administrative tasks at Sunflower Events, ensuring seamless operations and high customer satisfaction. My commitment to excellence is reflected in my ability to multitask and prioritize effectively, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Support & Administrative Assistant

Brett Communications

Jan 2023 - Jan 2024 (1 year)

Managed customer inquiries via email, chat, and phone, ensuring high satisfaction levels. Organized and maintained digital files, records, and client databases while assisting in project coordination and correspondence.

Customer Service CRM Systems Project Coordination Data Entry Communication Skills Calendar Management

Events & Administrative Coordinator

Sunflower Events

Jan 2022 - Jan 2023 (1 year)

Coordinated event logistics, managed vendor communications, and organized schedules. Assisted in handling customer inquiries and managing invoices and budgets.

Event Coordination Customer Service Budget Management Data Management Scheduling Administrative Support Communication Skills

Virtual Assistant & Data Entry Specialist

Ballpark Prime Properties & Lesave Micro-Finance

Feb 2021 - Jan 2023 (1 year 11 months)

Provided administrative and customer support for real estate and financial services. Handled high-volume data entry tasks with 99% accuracy and maintained CRM systems.

Data Entry CRM Systems Administrative Support Research Customer Support Communication Skills

Business Support & Data Entry Clerk

GG Concepts

Jan 2019 - Jan 2020 (1 year)

Performed accurate and timely data entry tasks while assisting in customer service and marketing activities. Maintained databases and prepared reports.

Data Entry Customer Service Report Preparation Database Management Marketing Support Communication Skills Time Management Administrative Support

Public Relations & Administrative Support

Winners Frontiers International

Jan 2018 - Jan 2020 (1 year 11 months)

Handled client communications and managed social media accounts. Assisted in preparing press releases and maintained detailed records of client interactions.

Public Relations Social Media Management Client Communication Report Preparation Administrative Support Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Science, Communication and Public Relations

2014 - 2018

Grade: Second Class Honors (Upper Division)

Studied Communication and Public Relations, focusing on effective communication strategies, media relations, and public engagement. Graduated with Second Class Honors (Upper Division).

St. Mary's Lwak Girls High School

High School Diploma

2009 - 2012

Grade: Mean Grade: B+

Completed secondary education with a focus on academic excellence, achieving a mean grade of B+. Developed strong foundational skills in various subjects.

Migosi Primary School

Primary School Certificate

2000 - 2008

Grade: Mean Grade: B Plain (372 Marks)

Completed primary education, laying the groundwork for future academic pursuits. Achieved a mean grade of B Plain in the Kenya Certificate of Primary Education.