Open to opportunities

Grace Ndengu

@gracendengu

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Experienced customer support and administrative professional skilled in remote assistance.

Kenya

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What I'm looking for

I seek remote roles in customer support or virtual assistance where I can use my administrative, documentation, and stakeholder engagement skills to support teams and improve client service.

I am a seasoned administrative and customer service professional with over 20 years supporting government institutions, international organizations, and private companies.

I excel in customer inquiries, documentation, data entry, reporting, and coordination in fast-paced environments, and I am reliable, detail-oriented, and trustworthy across multi‑racial cultures.

My career includes roles in revenue administration, senior administrative support, program coordination, office administration, invoicing, and reservations, with supervisory experience and proven stakeholder engagement.

I have contributed to research and community initiatives, implemented women’s microfinance activities, and remain available for remote customer support, virtual assistant, email support, and administrative roles.

Experience

Work history, roles, and key accomplishments

Revenue Officer

Kenya Revenue Authority

Jan 2006 - May 2026 (20 years 4 months)

Handled customer and stakeholder queries, verified import/export documentation and payments, processed entries and approved transactions, and supervised support staff to ensure workflow efficiency across revenue operations.

Customer Service Customs Documents Data Entry Records Management Transaction Processing Team Supervision Report Preparation

Senior Administrative Assistant

BIVAC International

Jul 2003 - Dec 2005 (2 years 5 months)

Prepared and processed Import Declaration Forms, verified documentation and approved files, managed office administration and correspondence, and supported operational teams with administrative tasks.

Administrative Support Customs Reporting Office Administration Document Control

Secretary / Program Officer

New Sudan Women Federation

Mar 2000 - Dec 2002 (2 years 9 months)

Coordinated logistics for workshops and field activities, managed suppliers and payments, drafted reports and project documentation, and supported monitoring, evaluation, and proposal writing.

Program Coordination Logistics Report Writing Supplier Management Monitoring & Evaluation Calendar Management

Office Administrator

Kwamu Enterprises

Mar 1999 - Feb 2000 (11 months)

Managed customer orders, invoicing, petty cash and bookkeeping, maintained inventory and debtor records, and supervised purchasing and stock control processes.

Invoicing Bookkeeping Inventory Control Credit Control Customer Service Purchasing Cash Handling

Administrative Secretary

Metro Pharmaceuticals Ltd

Mar 1994 - Feb 1999 (4 years 11 months)

Processed customer orders and invoices, managed filing systems and office correspondence, handled visitor and telephone inquiries, and supported general office operations.

Invoicing Reception Customer Support Sales Commission Records

Assistant Office Administrator

Masinga Tourist Lodge

Jul 1993 - Sep 1993 (2 months)

Managed guest reservations and front-office communication, handled reception calls and inquiries, maintained records and correspondence, and ensured professional front office operations.

Reserving Reception Record keeping

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Post Graduate Diploma, Customs Administration

2016 - 2023

Post Graduate Diploma in Customs Administration completed through Jomo Kenyatta University of Agriculture and Technology / Kenya Revenue School of Administration between 2016 and 2023.