Open to opportunities

Joseph Gathii

@josephgathii

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Operations and administrative specialist driving efficiency, compliance, and team onboarding.

Kenya

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What I'm looking for

I seek a project assistant or administrative role where I can improve processes, deliver accurate case coordination, train teams, and contribute to a collaborative, impact-driven organization.

I am an operations and administrative support specialist with 3+ years improving workflow systems, case processing, and client support in high-volume, multicultural environments.

At Church World Service I managed 500+ refugee case files monthly with 99% compliance in ServiceNow, reduced document processing time by 30%, and led training that accelerated onboarding by 20%.

In my current role as Senior Administrative Assistant at Wallen Schools I transitioned the Finance Department to an Excel-based system, launched a computer skills curriculum, and built the school’s social media presence to boost community engagement.

I bring strong QA, training, and cross-functional coordination skills, proven record of accuracy and process improvement, and a commitment to empathetic client service and measurable operational gains.

Experience

Work history, roles, and key accomplishments

Current

Senior Administrative Assistant

Current

Wallen Schools

May 2025 - Present (5 months)

Led Finance Department transition to an Excel-based system, reducing weekly reporting time and improving data accuracy; developed school social media and a computer skills curriculum, and ensured 100% on-time submission of high-priority reports.

Excel Pivot Tables XLOOKUP Reporting Social Media Management Curriculum Design Administrative Support

Senior Case Processing Assistant

Church World Service

Mar 2023 - Mar 2025 (2 years)

Managed 500+ refugee case files monthly with 99% compliance in ServiceNow, led department training to onboard 20+ staff (20% faster ramp-up), and reduced document processing time by 30% while cutting case errors by 15%.

ServiceNow Case Management Onboarding Process Improvement & Compliance

Case Processing Assistant

Church World Service

Oct 2022 - Feb 2023 (4 months)

Managed 300+ refugee case files across USCIS tracks, implemented a weekly QA checklist that reduced START data errors by 15%, and scheduled applicants while verifying documents per USRAP policies.

Case Management Scheduling USRAP USCIS Procedures

Content Strategist & Data Specialist

Upwork

Jul 2015 - Sep 2022 (7 years 2 months)

Produced SEO-optimized content that increased organic traffic by 25%, managed affiliate/ad strategies, and annotated 5,000+ data points to support AI model development with high QA accuracy.

SEO Content Strategy Data Annotation QA Affiliate Marketing Analytics Remote Collaboration

Economist II / Statistician II

Ministry of Water & Sanitation and Irrigation

Feb 2019 - Feb 2020 (1 year)

Collected, analysed, and reported statistical data to inform planning and budgeting for the water sector and contributed to departmental reports, work plans, and strategic frameworks.

Statistical Analysis Data Collection Reporting Budgeting Excel)

Retail Customer Attendant

Tusker Mattresses Ltd

May 2016 - Jul 2018 (2 years 2 months)

Supported customer service, merchandise arrangement, and inventory management to maintain store operations and improve customer experience.

Customer Service Inventory Management Merchandising Cash Handling Point of Sale Communication

MPESA Agent Assistant

Karia Supermarkets and Wholesalers Ltd.

Feb 2010 - Jul 2011 (1 year 5 months)

Handled high-volume cash transactions and maintained accurate financial records as an MPESA agent assistant to ensure reliable mobile money services.

Cash Handling Customer Service Attention To Detail

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Arts, Economics with IT

2011 - 2015

Completed a Bachelor of Arts in Economics with Information Technology, combining economic analysis with applied IT skills for data-driven decision making.