Open to opportunities

Brenda Muriithi

@brendamuriithi

Message

Compassionate customer service and medical billing specialist.

Kenya

Message

What I'm looking for

I seek a patient-centered healthcare or billing role where I can apply billing expertise, improve reimbursement processes, and deliver empathetic customer support while growing professionally.

I am a detail-oriented customer service representative and medical billing specialist with hands-on experience processing insurance claims, resolving denials, and supporting patients through billing and insurance inquiries. I have worked in fast-paced call center environments and healthcare billing roles, consistently exceeding performance metrics and maintaining HIPAA-compliant records.

My background includes expertise with EMR/EHR systems (Epic, Cerner, NextGen, Kareo), billing platforms (Medisoft, AdvancedMD, AthenaHealth), and CRM tools (Salesforce, Zendesk, Five9). I hold certifications including Certified Professional Biller (CPB) and Certified Medical Billing Specialist (CMBS), and I bring strong communication, empathy, and problem-solving skills to improve patient experiences and reimbursement outcomes.

Experience

Work history, roles, and key accomplishments

Current

Medical Billing Specialist

Current

Onqglobal

Aug 2024 - Present (1 year 6 months)

Process and submit insurance claims to Medicare, Medicaid, and commercial payers with high accuracy, investigate and resolve claim denials and coding errors, and collaborate with clinical staff to improve reimbursement turnaround time.

Medical Billing ICD 10 CPT HCPCS Claims Resolution Cerner Billing Software

Customer Service Representative

Peak and Dale Limited

Dec 2023 - Jul 2024 (7 months)

Delivered high-volume inbound call support, resolved escalated billing and account issues, and maintained CRM documentation while consistently exceeding call quality and customer satisfaction metrics.