ZJZipporah Joel
@zipporahjoel
Dedicated humanitarian professional skilled in medical records, customer service, and data management.
NigeriaWhat I'm looking for
I am a dedicated humanitarian professional with strong experience in medical records retrieval, customer service, and data management, supporting SSDI cases and public-sector communications. I have trained new team members, managed records in Salesforce, and consistently delivered accurate, timely documentation while maintaining excellent client communication.
My background includes frontline service roles, NYSC graduate assistant duties in a government office, and participation in research data collection. I bring attention to detail, time-management, multilingual ability, and a results-driven mindset to contribute effectively to dynamic organizations.
Experience
Work history, roles, and key accomplishments
Post Hearing Medical Records Specialist
Centerville Office Support Limited
May 2021 - Present (4 years 4 months)
Remotely managed medical records requests for SSDI cases, trained new Post Hearing team members, and maintained case status in Salesforce to ensure timely retrieval of client records.
Customer Service / Medical Records Requester
Outsource Global
Nov 2019 - Apr 2021 (1 year 5 months)
Processed and followed up on medical records requests for SSDI campaigns, uploaded received records into Salesforce, and handled inbound faxes/mail to support case workflows.
Graduate Assistant (NYSC)
Office of the Deputy Governor of Adamawa State
Apr 2018 - May 2019 (1 year 1 month)
Provided press support, conducted interviews with guests and dignitaries, and managed office documentation, scheduling, and event coordination for the Deputy Governor's office.
Education
Degrees, certifications, and relevant coursework
AUAhmadu Bello University
Bachelor of Arts, English and Literary Studies
2013 - 2017
Grade: Second Class Lower Division
Activities and societies: Participated in the International Conference of Students of English and Literary Studies.
Completed a Bachelor of Arts in English and Literary Studies with a Second Class Lower Division.
Nigeria-Ghana International College
Senior Secondary Certificate, Secondary Education
2009 - 2012
Completed Senior Secondary Certificate Examination (WAEC) studies.
Seisen International School
Junior Secondary Certificate, Junior Secondary Education
2004 - 2008
Completed junior secondary education.
International School of Martyrs
Primary School Leaving Certificate, Primary Education
1999 - 2003
Completed primary education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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