Obasi Louisa
@obasilouisa
Customer-focused health information professional skilled in records management and support.
NigeriaWhat I'm looking for
I am a customer-focused health information management professional with over two years' experience in patient record digitization, frontline communication, and remote customer support. I have managed and digitized thousands of patient records, led a data cleanup project to improve workflow efficiency, and trained junior staff on documentation standards.
I also deliver freelance customer support and data entry for international clients, handling communications across time zones and using CRM and productivity tools to ensure accurate records and timely resolutions. I am passionate about empathy-driven service, data accuracy, and contributing reliably in both onsite and remote roles.
Experience
Work history, roles, and key accomplishments
UPProvided remote email support, data entry, and customer communications for international clients, handling cross-time-zone inquiries and maintaining accurate client records with CRM and productivity tools.
Health Information Officer
Nigerian Army Medical Corps
Jan 2018 - Present (7 years 8 months)
Managed and digitized over 5,000 patient records, led a data cleanup project that improved workflow efficiency and reduced errors, and trained junior staff on documentation standards while providing confidential administrative support.
Education
Degrees, certifications, and relevant coursework
AUAhmadu Bello University
Postgraduate Diploma in Education, Education
Postgraduate Diploma in Education currently in progress at Ahmadu Bello University, Zaria.
ALAlison
Certificate, Phlebotomy
Completed a Certificate in Phlebotomy through Alison.
ALAlison
Certificate, Data Analysis
Completed an Introduction to Data Analysis course through Alison.
COCoursera
Certificate, Data Analysis
Completed an Introduction to Data Analysis course through Coursera.
Nigerian Army College of Medical Sciences
Diploma, Health Information Management
Diploma in Health Information Management completed at the Nigerian Army College of Medical Sciences.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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