At MRE International, I managed company databases, generated reports, and maintained IT systems as an IT & Data Analyst Administrator.
I also streamlined data collection processes to improve reporting efficiency. I was promoted from Receptionist based on my performance and technical aptitude.
At CareerBox Call Centre, I supported UK customers with billing, technical issues, and account queries, consistently achieving top customer satisfaction ratings and first-call resolution targets.
At CCI Call Centre, I began in local sales before moving to an international UK customer-service campaign. I met and exceeded sales and service KPIs and received “Best Customer Service of the Year” recognition.
