Lesego Mauwane

Act as a liaison between customers, dealerships, and internal support teams to ensure prompt issue resolution and a seamless customer experience. Manage customer communications across multiple channels and collaborate with cross-functional teams to improve service delivery.

Analyzed and interpreted raw data using Microsoft Excel and managed end-to-end data quality. Generated reports using Power BI and engaged directly with key customers on reporting requirements.

Managed team's shared email inbox and assigned calls logged on ITSM to team members. Troubleshot faults reported by clients, performed root cause analysis, and conducted user acceptance and system testing.

Resolved first line enquiries and captured client information on the system. Performed administrative duties and forwarded complaints to relevant government departments.

Managed team's shared email inbox and advised clients on qualifications offered by the school. Captured applications, generated quotations on the Training Management System, and monitored intake of qualifications.

Escalated cases to relevant Public Liaison Officers and monitored assigned cases. Conducted quality control on lodged cases, provided system training, and performed administrative duties.

Assisted students with module content through the LMS, marked assignments and portfolios, and provided individual assistance. Posted announcements and assisted with IT-related and university enquiries.

Pursued a Bachelor of Arts in Applied Psychology for Professional Context.

Completed a Bachelor of Arts Honours Degree in Psychology.

Completed a Master Microsoft Power BI course.

Completed a SQL Server for Data Analysis course.