Open to opportunities

Houyem Guedri

@houyemguedri

Message

Experienced luxury sales professional driving revenue growth and exceptional client relationships.

Tunisia

Message

What I'm looking for

I seek a client-focused retail or customer-relations role in luxury or service industries where I can drive sales growth, train teams, and improve customer retention.

I am an experienced sales and customer-relations professional with over five years working in top luxury retail environments and aviation service roles. I consistently increased sales — for example, boosting revenue by 25% within a year — while improving client retention through targeted strategies and high-touch service.

My background spans senior sales, front-of-house management, CRM development, staff training, and post-sales service coordination across multinational retail groups and airline operations. I excel at developing prospects into CRM contacts, executing visual merchandising and inventory oversight, and coaching teams on sales techniques for watches, jewelry, and accessories.

I bring strong problem-solving, leadership, and communication skills, fluency in Arabic, English and French, and technical proficiency with Retail Xstore POS and Microsoft Office. I seek roles where I can apply my luxury retail expertise, customer-focused approach, and training experience to drive sales and elevate the client experience.

Experience

Work history, roles, and key accomplishments

Senior Sales Agent

Rivoli Group Qatar

Mar 2021 - Nov 2024 (3 years 8 months)

Managed the eyewear and accessories boutique, led staff training and visual merchandising, and implemented CRM prospecting that contributed to a 25% sales increase and improved after-sales service metrics.

Retail Sales CRM Visual Merchandising Staff Training Inventory Management Market Analysis KPI Tracking

Customer Relations Associate

Apparel Group

Jan 2019 - Feb 2021 (2 years 1 month)

Handled showroom sales and customer inquiries using Retail Xstore POS, resolved customer concerns to improve retention by 30%, and promoted services and discounts to drive revenue.

Customer Service Client Relationship Management Promotion Communication Sales Support

Cabin Crew Member

EuroAtlantic Airways

Jul 2017 - Jul 2018 (1 year)

Ensured passenger safety and comfort on OMRA/HAJJ operations, conducted safety briefings, assisted passengers with special needs, and managed in-flight emergencies professionally.

In Flight Service Communication Crisis Management Teamwork

Sales Associate

Furniture Store

Nov 2015 - Jan 2016 (2 months)

Assisted customers in product selection and purchase, coordinated sales efforts across teams, and managed order confirmations and administrative sales tasks.

Order Management Administrative Support Team Collaboration

Administrative Assistant

Nour Optic Shop

Aug 2014 - Oct 2015 (1 year 2 months)

Managed client interactions, scheduled appointments, handled multi-line phone inquiries, and provided general administrative support to store operations.

Client Management Scheduling Office Administration Customer Service Record keeping

Education

Degrees, certifications, and relevant coursework

International Airlines Crew (I.A.C)

Flight Attendant Training Diploma, Aviation / Cabin Crew

2016 - 2017

Completed Flight Attendant Training covering emergency procedures, security, CRM, firefighting, evacuation drills, and first aid with certification by the Tunisian Civil Aviation Authority.

Higher Institute of Hotel Management, Sousse

Receptionism Diploma, Hospitality / Reception

2012 - 2014

Studied hospitality reception operations and front-desk management, completing a Receptionism Diploma with practical training in hotel reception services.