Open to opportunities

Foram Bhatt

@forambhatt

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Highly motivated business management professional with strong client service skills.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a highly motivated and enthusiastic individual with a strong personality and a passion for business management. My experience spans various roles in customer service and administration, where I have honed my skills in client relations, sales strategies, and operational management. I am currently seeking an internship or full-time position to leverage my expertise and contribute to a growing team.

Throughout my career, I have worked in diverse environments, including hotels and cafes, where I excelled in roles such as Receptionist/Administrator and Assistant Manager. My responsibilities included managing bookings, responding to customer inquiries, and achieving sales targets. I have also gained valuable experience in property management, where I assisted in sales and marketing channels, conducted quality checks, and presented key performance indicators to senior management.

With a Master's degree in Business with International Management, I possess a solid academic foundation complemented by practical experience. I am adept at using MS Office and have developed strong communication skills, both verbal and written. I am eager to bring my knowledge and skills to a dynamic organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Receptionist/Administrator

Current

Cranbrook Hotel London

Sep 2021 - Present (3 years 9 months)

Managed booking systems and provided comprehensive customer service, handling email responses and phone queries. Conducted monthly sales target data checks in Excel and managed price strategies and Booking.com commission invoices.

Customer Service Data Entry Sales Reporting Invoicing

Assistant Manager

NaanStaap

Jan 2020 - Sep 2021 (1 year 8 months)

Oversaw customer service operations and managed cash and accounts, including responsibility for the labor budget. Conducted stock checks, ordered inventory on time, and contributed to achieving weekly sales targets.

Customer Service Budget Management Inventory Management Sales Target Achievement

Operations & Client Service Intern

Valet Apartments

Sep 2019 - Dec 2019 (3 months)

Assisted in managing sales and marketing channels, responding to inbound inquiries via mail or phone. Performed thorough quality checks at properties, ensuring maintenance requirements were met before client arrival, and managed client billing and account reconciliation.

Sales Marketing Property Management Quality Assurance Data Analysis

Sales Assistant

Dulhan Fashion

Oct 2018 - Sep 2019 (11 months)

Provided monthly clothing requirements and assisted with selection based on customer needs, ensuring weekly sales objectives were accomplished. Developed marketing experience by interacting with customers and maintaining relationships, and contributed suggestions for new stock purchases.

Sales Marketing Customer Relationship Management Inventory Management

English Speaking Coaching Class Tutor

British Academy

Apr 2015 - Jun 2015 (2 months)

Responsible for training students of all ages in English speaking, focusing on grammar. Helped students increase their confidence in public speaking.

Grammar Public Speaking Training Communication Skills

Education

Degrees, certifications, and relevant coursework

GLS (J.P. Shah) Institute of Business Administration

Bachelor of Business Administration, Business Administration

Activities and societies: Practical workshop of Understanding of Stock Market Operation (NSE/BSE)

Studied Accounting for Managers and Legal Aspects of Business. Specialized in Human Resource Management during the final year of the bachelor's program. Participated in a practical workshop on Understanding of Stock Market Operation (NSE/BSE).

Shri Sahajanand secondary and higher secondary School

High School Diploma, Commerce

Completed secondary and higher secondary education with a focus on commerce subjects. Key subjects included Accounts, Economics, Statistics, Communication, and English.

Northumbria University

MSC Business with International Management, Business with International Management

Modules included Strategic Management for competitive Advantage, Developing Global management competencies, Relationship Marketing in a global context, and Global and transnational business. Completed a final year dissertation on 'A Study of Issues and Challenges Faced by the Women at Workplace in India'.