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Shaquiana Dandridge

@shaquianadandridge

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Experienced healthcare specialist with a focus on claims processing.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my healthcare expertise while providing opportunities for professional growth and development.

I am an experienced healthcare specialist with over 5 years of expertise in claims processing, medical records retrieval, and customer service. My career has been marked by a proven track record of improving claim retrieval efficiency and ensuring HIPAA compliance. I excel in making outbound calls to medical providers and insurance companies, adeptly solving complex claims issues while maintaining a high level of accuracy in updating claim data.

In my current role as a Clinical Intake Coordinator at Highmark BCBS, I make over 70 outbound calls daily, successfully resolving 90% of requests on the first call. My commitment to customer service is reflected in my ability to provide exceptional support to members, achieving a 90% customer satisfaction score. I am passionate about enhancing operational efficiency and am always looking for ways to improve processes and outcomes in the healthcare industry.