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Zephaniah Amah

@zephaniahamah

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I drive B2B and B2C sales through high-volume outreach, lead qualification, and appointment setting.

Nigeria

Message

What I'm looking for

I'm looking for remote contract or full-time customer service, sales, lead generation, or appointment-setting roles where I can use high-volume outreach and CRM skills to meet targets. I'm flexible across time zones, including EST, and available to start immediately.

I've supported sales and customer engagement at Allstate's David Starns Agency, Insurance Supermarket Incorporated, Afritec Integrated Services, and Fountain Architecture. I handle high-volume inbound and outbound outreach across both B2B and B2C audiences.

At Allstate, I managed approximately 400+ customer interactions daily while maintaining CRM records and meeting call volume, service, and sales targets. At ISI, I qualified prospects, scheduled appointments for senior closers, and exceeded weekly call and conversion targets.

I've improved sales outcomes through cold calling, objection handling, lead nurturing, and disciplined follow-up. At Afritec, I helped increase sales by 30%, surpassed targets by 25%, and achieved a 20% conversion rate.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Allstate (David Starns Agency)

Feb 2024 - Mar 2025 (1 year 1 month)

Handled high-volume inbound and outbound calls, managing over 400 customer interactions daily. Coordinated B2B and B2C communications and maintained detailed CRM records.

CRM Cold Calling Customer Service B2B Sales B2C Sales