Zennie Belle Faye Añora

I've supported telecommunications and financial-services customers at Qualfon Cebu and Intuit QuickBooks, resolving account, billing, subscription, technical, and software concerns.

At Intuit QuickBooks, I coached and mentored agents for 3 years and 5 months, using KPIs, sales metrics, conversion rates, and one-on-one feedback to improve performance, customer engagement, and productivity.

I've also consulted with small business owners to identify QuickBooks plans that matched their needs, explain features and pricing, and support successful plan upgrades.

I bring 5 years and 5 months of BPO experience across customer service, troubleshooting, sales, coaching, and customer relationship management. I'm committed to clear communication, accurate documentation, and positive customer experiences.