QSquienee sabio
@quieneesabio
Experienced BPO specialist focused on customer satisfaction, coaching, and operational excellence.
PhilippinesWhat I'm looking for
I am a dedicated BPO professional with extensive experience across customer service, technical support, chat support, and healthcare and fintech processing. I bring empathy, resilience, and a strong customer-centric mindset to every role.
Over nearly a decade in the industry, I progressed from frontline representative positions to coaching and senior advocate roles, consistently improving service outcomes and supporting teams in fast-paced environments.
I hold a BS in Business Administration majoring in Human Resource Development Management and multiple upskilling certificates including Lean Six Sigma White Belt and targeted L&D and HR courses.
I thrive working independently or collaboratively, delivering high-quality results through clear communication, adaptability, and a commitment to continuous improvement.
Experience
Work history, roles, and key accomplishments
COProcesses fintech transactions and exceptions as a senior processor executive, maintaining accuracy and meeting SLA targets in high-volume operations.
Senior Advocate Specialist
R1 Rcm
Sep 2023 - Oct 2024 (1 year 1 month)
Served as a senior advocate specialist on healthcare accounts, resolving complex client issues and supporting quality and compliance objectives.
Support Coach
Transcosmos Information Systems Ltd
Apr 2022 - Jul 2023 (1 year 3 months)
Coached support staff on telco account processes, led training initiatives, and supported operational improvements to meet KPIs.
Chat Support Representative / Team Coach
Afni Phil Inc.
Sep 2020 - Jan 2022 (1 year 4 months)
Delivered chat-based support and coached team members on a telecommunications account, improving response quality and agent performance metrics.
Customer Support Representative
Quantrics ENT Inc.
Oct 2017 - Dec 2018 (1 year 2 months)
Provided customer support for a telecommunications account, addressing customer inquiries and contributing to team performance and quality targets.
Customer Service Representative
Sitel
Feb 2016 - Jun 2016 (4 months)
Handled inbound customer service for a telecommunications account, achieving service-level objectives and resolving billing and technical inquiries.
Customer Service Representative
Convergys
Mar 2015 - Dec 2015 (9 months)
Provided customer service and technical support on a financial account, resolving client issues and maintaining high customer satisfaction during fast-paced BPO operations.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Marikina
Bachelor of Science in Business Administration, Business Administration (Human Resource Development Management)
2010 - 2015
Earned a Bachelor of Science in Business Administration, majoring in Human Resource Development Management, from 2010 to 2015.
Concepcion Integrated School
High School Diploma, Secondary Education
2006 - 2010
Completed secondary education at Concepcion Integrated School from 2006 to 2010.
Concepcion Elementary School
Elementary Diploma, Primary Education
2001 - 2006
Completed primary education at Concepcion Elementary School from 2001 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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