Open to opportunities

Zenani Mdaki

@zenanimdaki

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Results-driven growth manager with finance and customer-retention experience across B2B and consumer sectors.

South Africa

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What I'm looking for

I seek a results-focused role where I can apply finance, CRM and growth skills to drive retention and business development within a collaborative, growth-oriented team.

I am a Bachelor of Social Sciences graduate from the University of Cape Town with six years' experience spanning finance, marketing, data capture, customer retention and growth management. I combine analytical financial skills with hands-on client-facing experience to drive measurable results.

My background includes preparing and reviewing financial statements, high-volume data entry and leveraging CRM tools such as Salesforce and LinkedIn Sales Navigator to build business development systems. I have delivered on retention targets, handled customer complaints, and executed brand activations and direct sales programs.

I am results-driven, adaptable and experienced working across South Africa and remotely for a US-based startup. I bring strong stakeholder liaison skills and a track record of improving processes, cross-selling, and supporting revenue growth initiatives.

Experience

Work history, roles, and key accomplishments

Growth Manager

Polls Platform

Aug 2023 - Jan 2024 (5 months)

Built B2B business development systems to improve conversion and revenue performance, utilizing Salesforce CRM and LinkedIn Sales Navigator to drive lead generation and pipeline growth.

Growth Strategy Salesforce CRM LinkedIn Sales Navigator Lead Generation B2B Sales CRM Management Business Development Sales Enablement

Retentions Advisor

Outsurance (Hastings)

Mar 2020 - Dec 2022 (2 years 9 months)

Managed customer retention and complaint resolution as first point of contact, identified cross-sell opportunities, and coordinated with internal teams to restore customer satisfaction.

Customer Retention Cross Selling Customer Service CRM Problem Solving

Data Capturer

Action Nation

Jan 2019 - Aug 2019 (7 months)

Performed high-volume data entry, scanning and filing into company databases, liaised with stakeholders, and executed ad-hoc administrative duties to maintain data integrity.

Data Entry Document Scanning Database Management Microsoft Office Administrative Support

Brand Ambassador

SWAT Marketing

Jan 2018 - Jul 2018 (6 months)

Executed event sales, brand activations, promotions, and direct sales to increase brand visibility and drive customer engagement at marketing events.

Direct Sales Customer Engagement Communication Merchandising On Site Execution

Finance Intern

Ascot Wealth Management

Jan 2017 - Sep 2017 (8 months)

Prepared and reviewed financial statements and accounting ledgers, assisted senior finance staff with reconciliations, and handled client inbound/outbound calls to support financial operations.