Appreciate Makadho
@appreciatemakadho
Highly organized Virtual Administrative Assistant with 9 years of experience.
What I'm looking for
I am a highly organized and motivated Virtual Administrative Assistant with over 9 years of experience supporting teams and clients remotely. My expertise lies in handling a wide range of administrative and customer service tasks, including calendar management, data entry, client communication, and document preparation. I pride myself on being technologically savvy, detail-oriented, and committed to delivering efficient, high-quality support in fast-paced environments.
Throughout my career, I have successfully managed schedules, coordinated meetings, and maintained both digital and physical filing systems. My role at Jesus Revelation Ministries allowed me to enhance my skills in communication and project coordination, while my experience as a Lead Trainer at Uncommon Trust helped me develop a strong foundation in training and mentoring others in customer support and digital communication. I am passionate about helping organizations streamline their operations and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Administrative Assistant
Jesus Revelation Ministries
Jan 2020 - Apr 2024 (4 years 3 months)
Supported teams and clients remotely by managing communications, schedules, and documentation. Handled calendar management, travel bookings, and assisted with basic bookkeeping. Maintained both digital and physical filing systems while ensuring efficient administrative support.
Lead Trainer – Marketing & Customer Service
Uncommon Trust
May 2019 - Jan 2020 (8 months)
Led training programs focusing on online customer support, SEO, and social media marketing. Guided workshops in project management and data analysis, enhancing students' practical digital communication skills.
Customer Support Officer
Doves Funeral Assurance
Jan 2015 - Jan 2020 (5 years)
Responded to client queries and policy updates, providing service guidance and upselling packages. Ensured customer satisfaction through conflict resolution and maintained accurate customer account records.
Education
Degrees, certifications, and relevant coursework
Chaplin High School
A-Levels, Advanced Level Studies
2002 - 2003
Completed Advanced Level (A-Levels) with subjects in Geography, English Literature, and Shona.
Chiredzi Government Secondary School
O-Levels, Secondary Education
1998 - 2001
Achieved 5 Passes including English in GCSEs / O-Levels.
Zimbabwe Open University
Bachelor of Arts, English and Communication Studies
2012 -
Bachelor of Arts in English and Communication Studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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